At NorthStar Commerce, I respond to customers by email, live chat, and phone, helping resolve questions about orders, payments, products, returns, and accounts.
I manage requests from first contact through resolution, document interactions in CRM and ticketing systems, and follow up on open cases. When an issue needs another team's help, I escalate it while keeping the customer informed.
At MapleLine Services, I supported customers with account, service, billing, and product questions across email, chat, and telephone. I investigated concerns, recorded resolutions in the CRM, and followed up on unresolved issues.
At ClearPath Solutions, I assisted with product and order inquiries, customer follow-up, and order processing. I also updated customer and sales records using CRM and spreadsheet systems.
