I’m looking for a customer service or support role where I can use my communication, problem-solving, and CRM skills to deliver great customer experiences. I value supportive teams, clear communication, opportunities to grow, and a company that values quality, efficiency, and continuous improvement.
Open to opportunities
Opeyemi Kolade
@opeyemikolade
Customer-focused CSR with 2+ years’ experience turning customer concerns into solutions, delivering exceptional support and building lasting trust.
NigeriaWhat I'm looking for
With experience handling 40+ customer interactions daily and contributing to an 85% SLA achievement rate, I am a customer-focused Customer Service Representative with over 2 years of experience delivering efficient, solution-focused support across phone, email, and live chat.
My experience includes resolving account, order, payment, delivery, and service-related issues while maintaining accurate CRM records, managing support tickets, prioritizing requests, handling escalations, and following up on unresolved cases. I’m proficient with Zendesk, HubSpot, and Freshdesk and comfortable working with Microsoft Office and Google Workspace.
I’m particularly interested in customer experience, virtual assistance, administrative support, and support operations. I enjoy solving problems, communicating with people, organizing information, and finding practical ways to improve the customer experience. I’m looking for opportunities where I can bring my customer service expertise, continue developing professionally, and contribute to a team focused on quality, efficiency, and continuous improvement.
Experience
Work history, roles, and key accomplishments
NS
Customer Service Representative
Nexapoint Customer Solutions
May 2024 - Jul 2026 (2 years 2 months)
Managed 40+ customer contacts daily across phone, email, and live chat, resolving account, order, payment, delivery, and service issues. Achieved an 85% SLA achievement rate through effective prioritization and documentation.
BS
Customer Support Associate
Brightpath Digital Services
Jan 2023 - Mar 2024 (1 year 2 months)
Responded to customer inquiries and service requests, handling complaints with active listening and professional communication. Maintained accurate records and escalated complex cases to ensure efficient resolution.
Education
Degrees, certifications, and relevant coursework
UD
Udemy
Certificate, AI Skills and Management
Completed a course on AI Skills and Management for Virtual Assistants in April 2025.
FF
Federal University of Agriculture, Abeokuta (FUNAAB)
Bachelor of Science, Environmental Resources Management
2011 - 2016
Pursued a degree in Environmental Resources Management from 2011 to 2016.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Salary expectations
30k+ USD
Social media
Job categories
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