Open to opportunities

Sophia Eseadi

@sophiaeseadi

Customer Support Professional at Consumer Opportunity, handling customer accounts, orders, billing, and technical issues across high-volume call queues.

Nigeria

Message

At Consumer Opportunity, I assisted customers with account questions, orders, billing, and technical issues. I handled high-volume call queues and supported appointment scheduling, confirmation calls, and calendar reminders.

At Widerreach, I responded to customer inquiries by phone, email, and chat, resolved issues while meeting or exceeding service-level agreements, and documented interactions in CRM and ticketing systems. I also escalated complex issues to the appropriate teams.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Consumer Opportunity

Sep 2024 - Oct 2026 (2 years 1 month)

Assisted customers with account questions, orders, billing, and technical issues. Handled high-volume call queues and managed appointment scheduling to ensure clear communication.

Customer Service Call Handling Appointment Scheduling CRM Ticketing Systems Communication Skills

Customer Support Representative

Widerreach

Aug 2020 - Aug 2023 (3 years)

Served as a primary point of contact for customer communications via phone, email, and chat. Resolved issues efficiently while documenting interactions in CRM/ticketing systems.

Customer Support Phone Support Email Support Live Chat CRM Ticketing Systems SLA Compliance