Open to opportunities

Ann Catalan

@anncatalan

Message

Experienced BPO professional specializing in customer care and technical support.

Philippines

Message

What I'm looking for

I am looking for a role that values operational excellence and offers opportunities for growth.

With nearly 9 years of experience in the BPO industry, I have developed a strong foundation in delivering excellent service across both voice and non-voice roles. My journey began in the healthcare account space, where I spent 5 years honing my skills in customer care and technical support. This experience has equipped me with exceptional communication, organization, and problem-solving abilities, essential for thriving in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Healthcare CSR (Inbound)

Current

Carelon Global Solutions

Jan 2020 - Present (5 years 5 months)

Currently working as a Healthcare CSR (Inbound), specializing in insurance support, medical claims handling, and insurance coordination. My role involves extensive insurance verification and claims resolution.

Insurance Verification Claims Handling Medical Claims Customer Service Inbound Healthcare Insurance Coordination Problem Solving

Internship Training

The VA Bar

May 2025 - Present (1 month)

Completed an internship training focused on Social Media Management, including content planning, calendar creation, and scheduled posting via Meta Business Suite and Buffer. Additionally, I gained experience in email marketing campaign creation using Mailchimp and lead generation using Apollo.io or LinkedIn.

Social Media Management Content Planning Email Marketing Lead Generation Meta Business Suite Buffer Mailchimp Apollo Canva

Subject Matter Expert (Backoffice)

Hinduja Phils. (Sagility)

Jan 2017 - Present (8 years 5 months)

As a Subject Matter Expert (Backoffice), I was responsible for extensive back-office intake processing, ensuring high-quality output and minimizing quality audit errors. This included verifying supporting documents such as office notes, prescriptions, and sleep studies for Obstructive Sleep Apnea (OSA).

Back Office Operations Quality Assurance Process Improvement Document Management Operational Excellence Auditing Healthcare Support

Education

Degrees, certifications, and relevant coursework

AMA Computer Learning Center

Computer-based Accountancy, Accountancy

Completed a program focused on computer-based accountancy, gaining foundational knowledge in accounting principles and software applications relevant to the field.