Naisah Leila AplicadorNA
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Naisah Leila Aplicador

@naisahleilaaplicador

Customer Service Specialist | Invoicing Support | Appointment Coordination

Philippines
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What I'm looking for

I am looking for a role that values compliance and patient care, with opportunities for professional growth.

I am a detail-oriented and HIPAA-compliant Medical Virtual Assistant with extensive experience supporting U.S.-based healthcare companies. My background includes customer service, billing, training, and administrative operations, where I have consistently demonstrated high proficiency in healthcare systems and communication tools.

Throughout my career, I have adeptly handled sensitive patient information, managed escalations, and driven team performance. I pride myself on ensuring exceptional support in a remote setting, with a strong focus on accuracy, compliance, and patient satisfaction. My experience includes managing accounts, resolving complex issues, and designing training programs that enhance team capabilities.

Experience

Work history, roles, and key accomplishments

IB

Supervisor Escalation Line – Operations, Healthcare Account

IBEXGlobalSolutions

Dec 2024 - Present (7 months)

Resolved complex, escalated issues while strictly adhering to HIPAA compliance and coaching agents to improve service quality. Collaborated with various departments to identify and resolve recurring operational issues.

IB

Trainer – Healthcare Account

IBEXGlobalSolutions

Jul 2024 - Present (1 year)

Designed and led comprehensive training programs for new hires on healthcare systems and protocols. Conducted workshops and refreshers to ensure team adherence to best practices, supporting onboarding to reduce ramp-up time and improve team performance.

IB

Customer Service Representative – Healthcare Account

IBEXGlobalSolutions

Dec 2022 - Present (2 years 7 months)

Handled inbound and outbound calls regarding billing, claims, coverage, and account issues while maintaining strict HIPAA compliance. Consistently met key performance indicators for satisfaction, resolution rate, and call handling time.

Education

Degrees, certifications, and relevant coursework

Naisah Leila hasn't added their education

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