Naisah Leila Aplicador
@naisahleilaaplicador
Customer Service Specialist | Invoicing Support | Appointment Coordination
What I'm looking for
I am a detail-oriented and HIPAA-compliant Medical Virtual Assistant with extensive experience supporting U.S.-based healthcare companies. My background includes customer service, billing, training, and administrative operations, where I have consistently demonstrated high proficiency in healthcare systems and communication tools.
Throughout my career, I have adeptly handled sensitive patient information, managed escalations, and driven team performance. I pride myself on ensuring exceptional support in a remote setting, with a strong focus on accuracy, compliance, and patient satisfaction. My experience includes managing accounts, resolving complex issues, and designing training programs that enhance team capabilities.
Experience
Work history, roles, and key accomplishments
Account Executive - Invoicing Department
FlatworldSolutions
Mar 2025 - Present (4 months)
Managed over 100 accounts by issuing invoices, resolving billing disputes, and ensuring accurate documentation to streamline payment cycles. Focused on maintaining precise billing and record-keeping to optimize financial operations.
Supervisor Escalation Line – Operations, Healthcare Account
IBEXGlobalSolutions
Dec 2024 - Present (7 months)
Resolved complex, escalated issues while strictly adhering to HIPAA compliance and coaching agents to improve service quality. Collaborated with various departments to identify and resolve recurring operational issues.
Trainer – Healthcare Account
IBEXGlobalSolutions
Jul 2024 - Present (1 year)
Designed and led comprehensive training programs for new hires on healthcare systems and protocols. Conducted workshops and refreshers to ensure team adherence to best practices, supporting onboarding to reduce ramp-up time and improve team performance.
Customer Service Representative – Healthcare Account
IBEXGlobalSolutions
Dec 2022 - Present (2 years 7 months)
Handled inbound and outbound calls regarding billing, claims, coverage, and account issues while maintaining strict HIPAA compliance. Consistently met key performance indicators for satisfaction, resolution rate, and call handling time.
Education
Degrees, certifications, and relevant coursework
Naisah Leila hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
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