Open to opportunities

Kristine Mae Quimintan

@kristinemaequimintan

Message

Detail-oriented content moderator with 8 years of BPO experience.

Philippines

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a keen and detail-oriented professional with 8 years of experience in the BPO industry, specializing in content moderation and customer service. My journey has taken me through various roles, including Technical Content Moderator and Customer Service Representative, where I have honed my skills in managing and moderating social media content effectively. I take pride in ensuring a safe and engaging user experience by swiftly identifying and removing inappropriate content while adhering to internal policies.

Throughout my career, I have demonstrated my ability to collaborate with clients and stakeholders to identify process inefficiencies and propose actionable solutions. My experience includes analyzing operational challenges and implementing tailored process improvement initiatives that align with client objectives. I am passionate about maintaining high-quality standards in every task I undertake, and I continuously seek opportunities to enhance policies and procedures for better outcomes.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Conectys Global BPO Solutions

Nov 2020 - Present (4 years 7 months)

Moderated social media content including videos, images, and reviews, ensuring quick and accurate classification based on internal policies. Removed inappropriate content to maintain a safe user experience and upheld high-quality standards in all reviews. Identified and escalated potential errors in moderation applications, contributing to testing and implementation of new tools.

Content Moderation Quality Assurance Process Improvement Reporting

Account Associate

VXI Global Holdings Inc.

Jan 2019 - Dec 2019 (11 months)

Assisted UBER drivers with app navigation and provided CX support by responding to and managing client experience inquiries across various channels. Completed ongoing clerical, administrative, and routine tasks to ensure smooth daily client experience operations. Tracked performance daily, weekly, and monthly by assisting with data collection and explaining performance drivers.

Data Analytics Administrative Support Navigation Client Communication Performance Tracking

Customer Service Representative

IQOR

Apr 2018 - Dec 2018 (8 months)

Executed Vendor and Client program protocols and automation initiatives under CX Manager guidance to address client-specific needs. Analyzed operational challenges in high-growth accounts and implemented tailored process improvement solutions. Collaborated with clients and Operations Stakeholders to identify process inefficiencies and propose actionable solutions.

Customer Service Vendor Management Process Improvement Project Tracking

Customer Support Associate

Convergys Philippines

Jan 2018 - Feb 2018 (1 month)

Served as a key contact to align process improvement initiatives with business goals. Leveraged data and client feedback to monitor the impact of initiatives on customer satisfaction metrics. Facilitated quick-win solutions for immediate client value while contributing to comprehensive, long-term projects.

Customer Support Process Improvement Data Analysis Customer Satisfaction Project Management

Technical Support Representative

Teleperformance / Telephilippines, Inc.

Jan 2017 - Jul 2017 (6 months)

Managed and updated support tickets for efficient tracking and troubleshooted technical issues, documenting resolution steps. Communicated effectively to address customer needs and contributed to creating and improving knowledge base materials. Stayed up-to-date with company tools and services.

Technical Support Ticketing Troubleshooting