Open to opportunities

Anna Mae Ferrolino

@annamaeferrolino

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Organized, tech-savvy Virtual Assistant who boosts productivity through reliable remote admin support.

Philippines

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What I'm looking for

I’m looking for a remote role where I can support operations with organized admin help, strong communication, and tech-friendly problem solving. I want to improve productivity, quality, and client results—while growing with a team that values clear processes.

I’m a Virtual Assistant with 2 years of experience, known for being organized, tech-savvy, and dependable. I’m proficient in MS Office, Google Workspace, and project management tools, and I provide efficient, reliable admin support remotely.

My background includes Technical Support Representative work, where I resolved issues across multiple systems, served as a subject matter expert, and supported customers across different time zones. I’ve also worked as a Product Trainer, adapting training plans to client needs and creating training materials, SOPs, and work instructions to improve onboarding and delivery.

I bring a performance mindset from roles as a Senior Quality Evaluator—leading quality audits, refining quality metrics and reporting systems, and ensuring compliance. I’ve also driven results as an Appointment Setter, specializing in lead generation, qualifying leads, scheduling, and sales coaching to maximize client conversions and ROI.

Experience

Work history, roles, and key accomplishments

Senior Quality Evaluator

Health Insurance

Jan 2024 - Jan 2026 (2 years)

Led quality audits and assessed performance metrics to support compliance with healthcare standards. Partnered with leadership to develop and refine quality metrics and reporting systems.

Quality Audits Performance Metrics Compliance Support Reporting Process Improvement

Appointment Setter

Tattoo Shops Ads

Jan 2023 - Jan 2024 (1 year)

Managed appointment setting for tattoo shop ads and provided sales coaching to drive conversions. Generated and qualified leads, scheduled appointments, and supported improved ROI through targeted ad campaigns.

Lead Generation Lead Qualification Appointment Scheduling Sales Coaching Conversion Rate Optimization

Senior Quality Evaluator

Retail Account

Jan 2022 - Jan 2023 (1 year)

Created test cases and automation scripts and communicated with product owners and developers to clarify features. Developed training materials, SOPs, and work instructions to support new team member onboarding and coordinated digital campaign execution.

SOP Development Process documentation Onboarding & Support

Product Trainer

Telco Account

Jan 2021 - Jan 2022 (1 year)

Built and adapted training plans to match client needs, improving delivery effectiveness through continuous evaluation. Educated clients on product/system usage and supported new hire training through mentoring.

Customer Service Content Evaluation Customer Education Onboarding Administrative Support Communication Skills Mentorship Training and Development

Virtual Assistant

Ann Mae Ilagan

Delivered efficient remote admin support using MS Office and Google Workspace tools. Helped clients improve productivity through organized, reliable communication and project support.

Microsoft Office Administrative Support Google Workspace Project Management Email Management Appointment Setting Productivity Optimization