Open to opportunities

Rheisielness Iglesia

@rheisielnessiglesia

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Detail-oriented virtual assistant specializing in administrative support.

Philippines

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What I'm looking for

I seek a remote role where I can use calendar management, client communication, and process support to improve team efficiency and deliver reliable administrative operations.

I am a reliable virtual assistant with strong experience providing administrative, operational, and customer support for remote teams. I excel at calendar management, appointment scheduling, client communication, and accurate documentation to keep daily operations running smoothly.

Across roles at SMA Support Services, Reps & Co., TaskUs, DXC Technology, and VXI Global Holdings, I have managed scheduling, service desk tickets, customer inquiries, and organized digital records, consistently ensuring accurate follow-through and professional communication.

I bring a disciplined, detail-focused approach to process support, CRM and scheduling tools, and document organization, and I am committed to proactively supporting teams to improve efficiency and client experience.

Experience

Work history, roles, and key accomplishments

Appointment Setter / Virtual Assistant

SMA Support Services

Mar 2024 - Jan 2026 (1 year 10 months)

Scheduled consultations between sales staff and prospective clients, managed calendars and confirmations, and maintained organized client records to support sales and operations efficiency.

Calendar Management Scheduling Client Communication CRM Documentation Administrative Support Record keeping

Virtual Assistant

Reps & Co.

Jul 2023 - Feb 2024 (7 months)

Coordinated interviews and meetings, managed calendars and digital documentation, and maintained organized files while communicating professionally with clients and applicants.

Calendar Management Interview Coordination Client Communication Data Entry Administrative Support

Customer Support Representative

TaskUs – Fort Excellence

Jan 2023 - Jan 2024 (1 year)

Served as primary contact for customer inquiries across phone and digital channels, managed incoming requests and follow-ups, and maintained empathetic, professional communication in a high-volume environment.

Customer Support Phone Support Ticketing Written Communication Empathy Documentation

IT Service Desk Analyst

DXC Technology

Jan 2022 - Feb 2023 (1 year 1 month)

Acted as first point of contact for technical support, logged and tracked service tickets, coordinated with internal teams, and ensured timely resolution and accurate documentation of requests.

IT Support Ticketing Systems Troubleshooting Incident Management Documentation Service Desk HelpDesk+

Account Associate

VXI Global Holdings

Oct 2021 - Jan 2022 (3 months)

Assisted customers with service inquiries and concerns, maintained accurate records, and ensured proper follow-through on requests to support customer satisfaction.

Customer Service Account Management Record keeping Data Entry Client Communication Administrative Support