Open to opportunities

Yuliya Tsiushkevich

@yuliyatsiushkevich

Message

Experienced Account Manager with a passion for customer success.

Poland

Message

What I'm looking for

I am looking for a role in a dynamic team that values strategic thinking and emotional intelligence, where I can contribute to driving meaningful results and long-term success.

As an Account Manager with over 5 years of experience, I have successfully driven customer success and sales for global tech companies like PandaDoc and Locals.org. My expertise lies in building efficient sales and support processes that enhance client relationships and improve retention rates. I am passionate about creating real value for both customers and the company, combining empathy with data to forge long-term partnerships.

In my recent role as a Customer Success Manager at PandaDoc, I maintained and grew a book of business through consistent, value-driven client engagement. I identified upsell opportunities and executed cross-functional strategies that generated around $500k in revenue. My proactive approach to account health monitoring and data-informed planning has allowed me to deliver consultative support that aligns our offerings with clients' evolving needs.

Throughout my career, I have been recognized as a top performer, winning the President's Club award for my contributions. I am now looking for a team where I can apply my strategic thinking, emotional intelligence, and bias toward action to drive meaningful results and long-term success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Locals.org

Nov 2022 - Mar 2024 (1 year 4 months)

Built sales processes and set up CRM and marketing campaigns. Successfully launched multiple campaigns that improved product direction based on client feedback, enhancing customer satisfaction and retention.

Sales Processes CRM Marketing Campaigns Product Research Customer Satisfaction Campaign Management Team Leadership Communication Problem Solving

Account Manager

PandaDoc

Jan 2023 - Nov 2023 (10 months)

Managed and grew a book of business through value-driven client engagement, identifying upsell opportunities, and executing strategies to increase account revenue. Delivered consultative support and collaborated with teams to ensure a seamless client experience.

Client Engagement Upselling Revenue Strategic Planning Account Management Data Analysis Customer Success Relationship Building Problem Solving

Sales Assistant

HQSoftware

Nov 2019 - Jun 2020 (7 months)

Conducted lead generation and active sales through various channels. Demonstrated company services to prospective customers and provided consultation services.

Lead Generation Consultation Communication Skills Market Research Networking Problem Solving Time Management

Office Manager

HQSoftware

Feb 2019 - Nov 2019 (9 months)

Managed office operations to ensure smooth functioning, including renovations and administrative tasks.

Office Management Renovation Management Organizational Skills Communication Time Management Problem Solving Team Coordination Customer Service Reporting

Economist

Belkraft

Jan 2012 - Jan 2019 (7 years)

Tracked goods and built monthly and quarterly reports, including calculations for bonuses.

Data Analysis Reporting Inventory Management Financial Reporting Organizational Skills Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Belarusian National Technical University

Bachelor's degree, Economics

Bachelor's degree in economics, focused on innovation and management within the technical sphere. Developed skills in building sales processes and managing client relationships.