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Anna Doshlygina

@annadoshlygina

High-impact operations & CX leader with expertise in scaling teams, people-centric processes, and delivering measurable business results

Argentina

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What I'm looking for

I am seeking a strategic leadership role where I can build and mentor high-performing, data-driven teams. I look for challenging, fast-growth environments where I can drive measurable results, such as scaling organizational efficiency, optimizing customer retention through technology (AI/CX-tech), and ensuring alignment across functional teams.

A strategic leader who transitioned from a foundation in Public Relations and Earned Media to specialize in Operations and Customer Experience. Expert at leveraging commercial skills—including building high-impact partner and influencer marketing streams that generated 10% of company revenue and elevated brand awareness—to drive internal scale. Proven success in organizational development, establishing CX functions (1 to 10), implementing AI-powered data tools for double-digit churn reduction, and designing scalable processes that improved efficiency by up to 40%. Drives executive-level decision-making through cross-functional project leadership.

Experience

Work history, roles, and key accomplishments

Current

Head of Customer Experience

Current

Sagan

May 2024 - Present (2 years 1 month)

Led and scaled the CX function (1 to 10 staff) for a multi-million-dollar subscription portfolio. Drove 2% MoM renewal growth and double-digit churn reduction by aligning customer success with core operations. Implemented AI-powered predictive tools and led a CX-tech overhaul of the member portal to boost SMB/Enterprise adoption and value delivery.

Customer Success Customer Success Metrics Customer Success Operations Community Management Community Engagement Communication Skills Communication Community Community Building Communications Management Onboarding Onboarding Efficiency Customer Onboarding

Partner Marketing Manager

AgileFluent

Aug 2021 - May 2024 (2 years 9 months)

Developed a comprehensive scoring system and Airtable database to collaborate with bloggers and partners on social media platforms like Instagram, LinkedIn, Telegram, and YouTube, maintaining an average ROAS of 300% in the first year. Launched and grew influencer and partner marketing streams, contributing to 10% of total revenue within one year. Introduced, designed and implemented an affiliate p

Account Management Affiliate Marketing Influencer Marketing Analytics B2B Sales Partner Recruitment Project Management Marketing Strategy Product Reviews Strategic Planning

Public Relations Account Manager

TOP Signature

Oct 2021 - Jun 2022 (8 months)

Led PR activity for 7 international luxury hotels including JW Marriott Mauritius Resort and Raffles Maldives Meradhoo including creating and delivering a multifaceted PR strategy and regular reporting. Collaborated with Tier-1 Russian influencers (micro, mid-tier and mega) which allowed to grow Raffles Maldives Meradhoo’s Instagram account by over 300% in a short period of 8 months making it the