Joey Migwi

Crafted compelling, subscriber-centric content for social media and promotional campaigns, enhancing engagement by 25%. Collaborated with the marketing team to ensure alignment with brand voice and goals.

Led a team of agents to ensure quality interactions with subscribers. Implemented quality assurance procedures that improved response times by 10% and enhanced customer satisfaction through performance reviews and actionable feedback.

Managed clients' social media profiles, curating content strategies that increased subscriber interactions by over 20%. Developed personalized engagement strategies and collaborated with clients to optimize promotional content, leading to a 15% increase in brand visibility.

Managed inbound and outbound customer interactions for Instacart, reducing call escalation rates by 20% and resolving 85% of complaints within 1 hour, contributing to a 10% increase in customer satisfaction.

Led social media campaigns, managing content creation and community engagement. Increased brand awareness through targeted strategies and organized successful online events, resulting in a 15% increase in website traffic.

Handled customer inquiries and complaints, ensuring high satisfaction levels. Conducted cold calls to potential clients, driving new customer acquisitions through excellent communication.

Participated in piloting a new product, gathering customer feedback and assisting in product testing. Engaged with customers to convert them into loyal clients through effective communication.

Pursued a Bachelor of Science in International Relations, focusing on global politics, diplomacy, and strategic planning. Developed skills in research writing and social media management, preparing for a career in international relations and customer engagement.

Completed secondary education with a focus on the Kenya Certificate of Secondary Education (KCSE). Engaged in various extracurricular activities that enhanced leadership and communication skills.

Completed primary education, laying the foundation for future academic pursuits. Developed basic skills in literacy, numeracy, and social interaction.