Morena Iriart

Managed social media accounts, increasing followers by 30%. Planned campaigns and coordinated with media networks for interviews while creating content and managing a social media calendar.

As a Customer Success Manager, I designed and optimized onboarding processes, implemented customer health metrics, and analyzed data for actionable insights. I maintained churn rates between 5%-9% and advocated for customer feedback within the organization while managing a Facebook community.

Scheduled and planned intercultural orientations for host families and exchange students, mentoring new volunteers and conducting sessions on intercultural awareness.

Managed admission information and provided support to attendees and speakers during the congress.

Managed client relationships for 50 clients, exceeding sales targets with an average monthly revenue of $10,000. Secured 70% of yearly subscriptions and engaged clients through events and training sessions.

Provided customer service and sold tickets at the ski center, handling phone and email inquiries effectively.

Focused on strategic communication, media relations, crisis management, and corporate reputation. Developed skills in stakeholder engagement, event coordination, and corporate social responsibility. Specialized in creating and managing institutional relationships across diverse sectors.