LAURA Hernandez

Consistently ranked within the top 5% of performers on the CX team, contributing to national recognition for world-class service. Delivered high-impact omnichannel support, serving as an expert and empathetic guide to translate complex algorithm details into clear, actionable solutions. Adapted to high-volume workflows with precision and empathy, collaborating cross-functionally to resolve escalat

Drove over $350K in advertising revenue per edition by leading full-cycle, high-value sales across key South Florida markets, from lead generation to post-sale relationship management. Positioned a premium print platform as a strategic branding solution for C-suite executives, driving sales through persuasive communication and a consultative approach. Conducted over 300 executive-level interviews

Led full-scope marketing strategies for 23 global beauty brands across the Caribbean, leveraging consumer and market insights to drive brand positioning, media planning, and data-driven optimization. Implemented over 100 omni-channel product launches, customizing campaigns to align with local consumer behaviors and cultural nuances, accelerating sell-through and elevating regional brand equity. Co

Directed full-cycle international conferences in India, California, Seville, and London, overseeing logistics, marketing, budgeting, and staffing to ensure seamless execution. Developed and delivered strategic business intelligence content for high-level solar industry events, attracting 100–450 C-suite and senior delegates. Led primary market research through direct outreach to identify key indus

Managed full-cycle international media projects, from prospecting and stakeholder engagement to editorial production and post-campaign evaluation, consistently generating $350K–$800K in revenue per project. Directed global editorial and branding initiatives across multiple countries, leading field teams and partnering with senior government and business leaders to deliver high-impact economic cont

Obtained a Bachelor of Arts degree with a specialization in integrated marketing and communications. Developed foundational knowledge in advertising, public relations, and digital media.

Completed a Master of Arts degree focusing on advanced marketing strategies and management principles. Gained expertise in market analysis, brand management, and strategic communication.