Mayur Salunke
@mayursalunke
Application Support Engineer with 3+ years supporting banking enterprise communications and production systems.
What I'm looking for
I’m an Application Support Engineer with 3+ years of experience in banking and enterprise application support, focused on keeping customer communication platforms running reliably across SMS, Email, WhatsApp, IVR, and Push Notification services. I provide Level-2 production support for banking communication and middleware applications, handling troubleshooting across application, database, API, and server issues within SLA timelines. I also support deployment activities, release validation, and production patching processes.
In my day-to-day work, I monitor application health, alerts, server status, and batch jobs using ServiceNow, Kibana, and Superset, while executing SQL queries, performing data validation, and making production data fixes based on business requirements. I run API testing and validation with Postman, manage incident/problem/change activities aligned to ITIL processes, and maintain 24/7 production support availability by automating tasks with CRONTAB jobs for monitoring and log cleanup.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
MindCraft Software Pvt. Ltd.
Apr 2023 - Present (3 years 2 months)
Provided Level-2 and 3 production support for a banking customer communication platform used for transactional SMS, Email, WhatsApp, notifications. Managed monitoring, incident/change handling (ITIL), SQL/PLSQL data fixes, API testing with Postman, and deployment/patch validation to maintain uninterrupted 24/7 service.
Also actively working CM, after deployment process. IM
Education
Degrees, certifications, and relevant coursework
MPKV Rahuri - College of Agriculture, Phaltan
Bachelor of Science (B.Sc.), Science
Grade: 67.80%
Earned a Bachelor of Science (B.Sc.) from MPKV Rahuri (College of Agriculture, Phaltan), with a percentage of 67.80%.
SPVN Jr. College, Sharadanagar
HSC
Grade: 62.62%
Completed HSC at SPVN Jr. College, Sharadanagar with a score of 62.62%.
New English School Dorlewadi
SSC
Grade: 72.00%
Completed SSC at New English School, Dorlewadi, scoring 72.00%.
MPKV Rahuri, CA Phaltan
Bachelor of Science (B.Sc.), Science
Grade: 67.80%
Completed Bachelor of Science (B.Sc.) at MPKV Rahuri, CA Phaltan, scoring 67.80%.
SPVN Jr. College, Sharadanagar
Higher Secondary Certificate (HSC), HSC
Grade: 62.62%
Completed HSC at SPVN Jr. College, Sharadanagar, scoring 62.62%.
New English School Dorlewadi
Secondary School Certificate (SSC), SSC
Grade: 72.00%
Completed SSC at New English School, Dorlewadi, scoring 72.00%.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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