Mayur Salunke

I’m an Application Support Engineer with 3+ years of experience in banking and enterprise application support, focused on keeping customer communication platforms running reliably across SMS, Email, WhatsApp, IVR, and Push Notification services. I provide Level-2 production support for banking communication and middleware applications, handling troubleshooting across application, database, API, and server issues within SLA timelines. I also support deployment activities, release validation, and production patching processes.

In my day-to-day work, I monitor application health, alerts, server status, and batch jobs using ServiceNow, Kibana, and Superset, while executing SQL queries, performing data validation, and making production data fixes based on business requirements. I run API testing and validation with Postman, manage incident/problem/change activities aligned to ITIL processes, and maintain 24/7 production support availability by automating tasks with CRONTAB jobs for monitoring and log cleanup.