At Delfine India Technology, I provide L1/L2 production support for banking and telecom applications in a 24x7 environment, maintaining 99.9% application availability and meeting SLA requirements.
I monitor application health and batch workflows with tools including Splunk, Kibana, AppDynamics, Grafana, Control-M, and AWS CloudWatch. I investigate production incidents, troubleshoot REST/SOAP API issues, and document root cause analyses and preventive actions.
For the Asset Management System and CRM and Billing System projects, I support SQL validation, transaction troubleshooting, and production deployments. I use Oracle SQL and MySQL for backend validation and transaction reconciliation, and perform deployment health checks and smoke testing.
