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Nayeem Sherkhan

@nayeemsherkhan

I support business-critical banking and fintech applications, resolving production issues through SQL, monitoring, and incident management.

India

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What I'm looking for

I'm looking to continue supporting business-critical banking, fintech, or enterprise applications, with opportunities to resolve production issues, work with SQL and APIs, and collaborate across teams on reliable operations.

At Cloverinfotech, I provide production and application support for Invoicemart and RBL Bank environments, helping keep business-critical systems reliable for clients and banking partners.

I troubleshoot backend, transaction, API, and application issues using SQL Server and MSSQL, while monitoring applications and EOD batches. My support work has contributed to a reported 30% improvement in application performance and 99% system uptime.

I work closely with cross-functional teams on incident resolution, root cause analysis, change and release management, testing, and software deployments. I also support more than 100 clients and coordinate timely responses to end-user and partner queries.

Earlier at Sensys Technologies, I supported in-house business applications, client onboarding, software installation, updates, and remote issue resolution. I bring experience across banking, fintech, enterprise application support, and SQL-backed systems.

Experience

Work history, roles, and key accomplishments

Current

Engineer – Technical Support

Current

Cloverinfotech Pvt. Ltd.

May 2021 - Present (5 years 4 months)

Provided production and application support for business-critical applications, including monitoring and EOD batch monitoring. Resolved technical issues for 100+ clients and contributed to a 30% improvement in application performance and 99% system uptime.

Application Support Production Support Incident Management SQL Server MSSQL Batch Monitoring Root Cause Analysis Change Management Release Management API Support Banking Support Transaction Monitoring client support Ticket Management Software Deployment Testing

Junior Technical Support Executive

Sensys Technologies Pvt. Ltd.

Jul 2018 - Dec 2019 (1 year 5 months)

Managed and supported in-house business applications, assisted with client onboarding, and provided remote technical support for software installation and updates. Troubleshot application issues and coordinated with users for resolution.

Technical Support Application Support Remote Support Troubleshooting Client Onboarding Software Installation Issue Resolution