Open to opportunities

Ankur Sharma

@ankursharma3

Message

I resolve complex customer and technical support issues while building data-driven insights with SQL and Power BI.

India

Message

What I'm looking for

I'm looking for a role where I can apply my technical and customer support experience alongside SQL, Python, Excel, and Power BI skills to resolve issues, improve customer experience, and turn data into actionable insights.

I've supported customers across Revolut, WNS Global Services, TaskUs, Argalon Technologies, and Conduent, resolving billing, payments, account, transfer, e-commerce, mobility, and technical issues through chat, email, voice, and semi-voice channels.

I bring more than eight years of international customer support experience alongside hands-on data science training in SQL, Python, Power BI, statistics, data cleaning, dashboards, and predictive modelling. I've trained new hires, maintained SLA, KPI, and CSAT standards, and use tools including Salesforce, JIRA, Confluence, MySQL, Postman, Okta, and Excel to document issues, troubleshoot applications, and improve customer experience.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

ALOIS Solutions

Apr 2026 - Jun 2026 (2 months)

Joined TCS client engagement through Alois Solutions for Technical Support operations. Successfully completed foundation training and onboarding activities for the assigned project.

Senior Customer Advisor

WNS Global Services

Sep 2024 - Oct 2025 (1 year 1 month)

Delivered customer support for UK-based energy sector clients, handling inquiries for account, billing, and payment verifications on chat and email processes. Consistently met SLA targets and KPIs, contributing to improved customer satisfaction.

Customer Support Chat Email Support SLA Management KPI Management

Customer Support Specialist

Revolut

Mar 2024 - Jun 2024 (3 months)

Managed customer inquiries related to international transfers and financial services on the chat process. Handled complex issues with empathy and accuracy, reducing escalations by ensuring first-contact resolution.

Customer Support Chat Financial Services Escalation Management

Customer Service Representative

TaskUs

Feb 2022 - Feb 2024 (2 years)

Provided multi-channel (voice & chat) support for eCommerce and food delivery clients. Assisted customers with technical troubleshooting, account management, payments, verifications, and order escalations.

Customer Support Voice support Chat Technical Troubleshooting Account Management Payment Processing

Tech/Customer Support Executive

Argalon Technologies

Aug 2018 - Jan 2021 (2 years 5 months)

Delivered technical support for IT products, mobile apps, and websites (chat, email, and call process). Performed root cause analysis, debugging, testing, pricing, billing, payment verification, and resolution of client-reported issues.

Technical Support Root Cause Analysis Debugging Testing Billing

Senior Associate

Conduent

Sep 2016 - May 2018 (1 year 8 months)

Handled inbound customer queries for home solutions and mobility services (semi-voice process). Provided step-by-step guidance for issues, improving first call resolution on an IVR system.

Customer Support Voice support IVR Troubleshooting