DSDebasis Saha
@debasissaha1
I am an experienced data analyst skilled in Power BI, SQL, Excel, and Python, delivering actionable insights.
IndiaWhat I'm looking for
I am a detail-oriented data analyst with hands-on training from the Coding Ninjas Data Analytics Bootcamp and over six years of technical and customer support experience. I focus on using data to solve problems, streamline operations, and influence decision-making.
Skilled in Excel (VLOOKUP, Pivot Tables, Power Query), Power BI (DAX, dashboards), MySQL and Python (Pandas, NumPy), I excel at cleaning messy data, building visualizations, and generating actionable insights for stakeholders.
In operational roles I led workflow optimizations that cut first-response time by 70% and improved first-contact resolution to 85%, and I used data-backed outreach to increase repayment recovery by 50%. I have built dashboards—such as a sales performance Power BI dashboard and a CPI inflation report—that reduced decision and report preparation times by 30–50%.
I am eager to join a data-driven team where I can apply my analytical skills to drive measurable business value and continue developing my SQL and BI expertise.
Experience
Work history, roles, and key accomplishments
Sr. Technical Support Advisor
Concentrix India Pvt. Ltd.
May 2023 - Present (2 years 3 months)
Optimized support workflows to reduce first-response time by 70% and increased first-contact resolution to 85%; partnered with internal teams to cut repeat queries 40% and created documentation templates that boosted resolution speed 60%.
Customer Support Executive
Smartcoin Pvt. Ltd.
Nov 2021 - May 2023 (1 year 6 months)
Maintained a 75% resolution rate within SLA, improved repayment recovery by 50% through data-backed outreach, and increased customer retention by 30%.
Customer Support Executive
M.G. Electronics
Jul 2017 - Jan 2020 (2 years 6 months)
Achieved 90% first-call resolution for technical product issues and produced monthly service reports that reduced customer service delays by 45%.
Customer Support Agent
EICS Technology Pvt. Ltd.
Nov 2016 - Jun 2017 (7 months)
Handled 50+ customer calls per day with 95% accuracy in ticketing and reduced escalations by 35% through rapid troubleshooting.
Education
Degrees, certifications, and relevant coursework
HAHackerRank
Advanced SQL Certificate, SQL
Completed the Advanced SQL Certificate from HackerRank in June 2025 (Credential ID: 5bdce5331aa7).
NUNetaji Subhas Open University
Bachelor of Arts, Arts
Bachelor of Arts from Netaji Subhas Open University.
CNCoding Ninjas
Data Analytics Bootcamp, Data Analytics
Completed the Data Analytics Bootcamp at Coding Ninjas, focusing on Excel, Power BI, SQL, Python, and real-world case studies.
Availability
Location
IndiaAuthorized to work in
Job categories
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