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Debasis SahaDS
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Debasis Saha

@debasissaha1

I am an experienced data analyst skilled in Power BI, SQL, Excel, and Python, delivering actionable insights.

India
Message

What I'm looking for

I'm seeking a data analyst role applying Power BI, SQL and Python to turn data into actionable insights, streamline operations, and drive measurable business impact within a collaborative, growth-focused team.

I am a detail-oriented data analyst with hands-on training from the Coding Ninjas Data Analytics Bootcamp and over six years of technical and customer support experience. I focus on using data to solve problems, streamline operations, and influence decision-making.

Skilled in Excel (VLOOKUP, Pivot Tables, Power Query), Power BI (DAX, dashboards), MySQL and Python (Pandas, NumPy), I excel at cleaning messy data, building visualizations, and generating actionable insights for stakeholders.

In operational roles I led workflow optimizations that cut first-response time by 70% and improved first-contact resolution to 85%, and I used data-backed outreach to increase repayment recovery by 50%. I have built dashboards—such as a sales performance Power BI dashboard and a CPI inflation report—that reduced decision and report preparation times by 30–50%.

I am eager to join a data-driven team where I can apply my analytical skills to drive measurable business value and continue developing my SQL and BI expertise.

Experience

Work history, roles, and key accomplishments

CL
Current

Sr. Technical Support Advisor

Concentrix India Pvt. Ltd.

May 2023 - Present (2 years 3 months)

Optimized support workflows to reduce first-response time by 70% and increased first-contact resolution to 85%; partnered with internal teams to cut repeat queries 40% and created documentation templates that boosted resolution speed 60%.

Education

Degrees, certifications, and relevant coursework

HackerRank logoHA

HackerRank

Advanced SQL Certificate, SQL

Completed the Advanced SQL Certificate from HackerRank in June 2025 (Credential ID: 5bdce5331aa7).

Netaji Subhas Open University logoNU

Netaji Subhas Open University

Bachelor of Arts, Arts

Bachelor of Arts from Netaji Subhas Open University.

Coding Ninjas logoCN

Coding Ninjas

Data Analytics Bootcamp, Data Analytics

Completed the Data Analytics Bootcamp at Coding Ninjas, focusing on Excel, Power BI, SQL, Python, and real-world case studies.

Tech stack

Software and tools used professionally

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Debasis Saha - Sr. Technical Support Advisor - Concentrix India Pvt. Ltd. | Himalayas