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Subhan Sayyed

@subhansayyed11

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Results-driven technical support professional with a passion for data analysis.

India

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What I'm looking for

I am looking for a role that challenges my analytical skills and fosters growth in a collaborative environment.

I am a results-driven technical support professional with over three years of experience in technical troubleshooting and customer service. My journey has equipped me with a robust background in resolving hardware, software, and network connectivity issues, particularly in high-pressure environments. I have consistently achieved Gold or higher stack scores in my roles, reflecting my commitment to customer satisfaction and performance excellence.

In my recent position as a Technical Support Advisor II at Concentrix, I was promoted for my exceptional performance and developed a standardized email support flowchart that increased email handling volume by 30%. My passion for data analysis led me to undertake various projects, including designing a SQL-based data warehousing solution and creating an interactive HR Analytics Dashboard in Power BI. These experiences have honed my skills in SQL, Power BI, and Python, allowing me to extract actionable insights and contribute to data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor II

Concentrix

Jun 2021 - Present (4 years 3 months)

Provided comprehensive technical support, resolving hardware, software, and network connectivity issues for a leading laptop and mobile company. Achieved consistent Gold or higher stack scores in technical support roles, demonstrating high performance and customer satisfaction. Collaborated with cross-functional teams to ensure seamless customer service and efficient problem resolution.

Technical Support Troubleshooting Customer Service Hardware Software Connectivity Issues CRM Tools Ticketing Systems Linux

Education

Degrees, certifications, and relevant coursework

Savitribai Phule University, Pune

Master of Business Administration, Information Technology

Grade: 6.9 GPA

Completed a Master of Business Administration with a specialization in Information Technology. Focused on leveraging technology for business solutions and strategic decision-making.

Savitribai Phule University, Pune

Bachelor of Computer Applications, Computer Applications

Grade: 50%

Obtained a Bachelor of Computer Applications, building foundational knowledge in computer science and applications. Developed skills in programming and software development.