Kub Kub
@kubkub
I resolve payment, product, and technical support issues across fintech, e-commerce, and technology.
IndiaWhat I'm looking for
At PayPal India, I supported US and Canada customers through chat and email, resolving payment queries, disputes, and app and website issues.
I investigate transaction and account issues, document cases accurately, and handle escalations while meeting SLA, quality, accuracy, and customer satisfaction standards. I also supported 3–4 new hires through onboarding, process guidance, and knowledge sharing.
Previously at HP India, I diagnosed laptop and desktop hardware and software issues for customers across Singapore, Malaysia, and the Philippines. I guided customers through structured troubleshooting and collaborated with teams when cases required escalation.
My experience also includes relationship management at NoBroker and seller fulfilment support for Flipkart through Teleperformance. More recently, I completed data projects using Excel and Power BI, including an Amazon Sales Dashboard, and built foundational SQL knowledge.
Experience
Work history, roles, and key accomplishments
Data Analyst Intern
InLighn Tech Global Pvt Ltd
Jul 2025 - Dec 2025 (5 months)
Completed practical projects using Excel and Power BI, including an Amazon Sales Dashboard. Built foundational knowledge of SQL, Excel, and Power BI.
Provided customer support through chat and email for US and Canada customers, resolving payment-related queries and product issues. Managed payment dispute cases and investigated payment and transaction issues in line with policies.
Provided technical support for laptop and desktop hardware and software issues for customers in Singapore, Malaysia, and the Philippines. Diagnosed technical problems, performed root cause analysis, and guided customers through structured troubleshooting.
Relationship Manager
NoBroker
Aug 2019 - Apr 2020 (8 months)
Managed customer relationships and provided support throughout the property service lifecycle. Handled customer concerns and escalations, coordinating with buyers, sellers, and internal teams to drive issues to resolution.
Flipkart Fulfilment Support Agent
Jun 2018 - Jul 2019 (1 year 1 month)
Supported Flipkart sellers with fulfillment, warehouse, consignment, and process-related queries. Investigated seller issues and guided users through required processes and resolution steps.
Education
Degrees, certifications, and relevant coursework
SVR College of Commerce & Management Studies
Bachelor of Commerce, Banking and Financial Services
2015 - 2018
Pursued a Bachelor of Commerce in Banking and Financial Services from 2015 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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