Ankit Singh

I am an MBA-IT professional with hands-on experience in functional consulting, project management, and CRM implementation, primarily working with Salesforce. I translate stakeholder needs into scalable configurations and documented solutions that improve operational efficiency.

I have practical experience in Salesforce configuration, roles and permission design, custom objects and Lightning App Builder, and data operations using tools like Salesforce Inspector. I design workflows, sales force automation features, and conduct functional testing and UAT to ensure high-quality deliveries.

My data-analysis work spans SQL, Tableau, Power BI and tools like Weka for data mining — I have built dashboards and performed comparative analyses to inform decision-making. I also create comprehensive documentation (BRD, FRD, FSD, user stories, SOPs) and deliver user training to support adoption.

I am passionate about leveraging data and technology to drive business value, optimize processes, and enable stakeholders through clear requirements, robust testing, and reusable solutions.