Open to opportunities

Raghav Verma

@raghavverma

Message

I deliver adopted Salesforce CRM solutions from discovery through go-live.

India

Message

What I'm looking for

I'm looking to lead Salesforce CRM product delivery where I can translate business needs into adopted solutions, own roadmaps and backlogs, and partner with cross-functional teams on high-impact enterprise implementations.

At Dealermatix, I lead Salesforce CRM implementations for automotive and manufacturing enterprises across Sales Cloud, Service Cloud, and SFA. I own delivery from discovery through post-production support, translating client needs into signed-off requirements, user stories, functional specifications, and production-ready solutions.

I've delivered five enterprise implementations with zero critical defects at go-live, governed 50+ UAT cycles, and certified more than 700 end users at 90%+ adoption. For VIDA at Hero MotoCorp, I resolved 2,000+ post-go-live support cases at full SLA compliance and coordinated critical production enhancements within a 24-hour SLA without business disruption.

I enjoy bringing stakeholders, developers, QA, and business teams together to turn ambiguous requirements into practical CRM outcomes. My work includes Salesforce-SAP and marketplace integrations, executive dashboards, backlog ownership, Agile delivery, and structured change management.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Functional Consultant & Product Owner

Current

Dealermatix

Jun 2023 - Present (3 years 2 months)

Led end-to-end Salesforce CRM implementations for 5 enterprise clients, managing cross-functional teams and delivering zero critical defects at go-live. Certified 700+ end users at 90%+ adoption and architected executive dashboards.