Ankita Patel
@ankitapatel3
Customer Support Associate with 3–4 years helping customers via voice and non-voice support.
IndiaWhat I'm looking for
Hi, I’m a Customer Support Associate with 3–4 years of experience in domestic and international processes (USA & Canada). I handle customer queries across calls, emails, and chats, focusing on issue resolution and process compliance while keeping quality standards high.
In my roles, I’ve managed inbound calls, resolved billing, plan upgrade, connectivity, and order/payment/refund/account issues, and coordinated with technical teams for escalations. I maintain CRM documentation, follow SLA guidelines, and consistently work toward CSAT and first-contact resolution.
I’m also experienced in lead generation and enrollment support from my business development experience, including maintaining lead data and updating CRM regularly. I’m comfortable with day & night shifts, work well under pressure, and I’m now seeking growth opportunities in customer service and operations.
Experience
Work history, roles, and key accomplishments
Handled customer queries in an international process via calls, emails, and chats, resolving order, payment, refund, and account-related issues. Followed SOPs and compliance guidelines, documented interactions in CRM tools, and collaborated with internal teams to resolve escalations while maintaining high CSAT and first-contact resolution.
Business Development Associate
Physics Wallah
Jul 2023 - Jan 2024 (6 months)
Counseled students and parents about courses, batches, and learning programs, converting inquiries into enrollments. Generated leads via calls and follow-ups, met monthly sales and revenue targets, and maintained lead data in CRM while coordinating onboarding with academic/support teams.
Customer Support Associate
Altruist Technologies Pvt Ltd
May 2021 - Jul 2022 (1 year 2 months)
Handled inbound calls for Airtel Black Fiber customers, resolving billing, plan upgrade, and connectivity issues. Coordinated with technical teams for escalations and maintained CRM documentation while following SLA guidelines to achieve CSAT and first-call resolution targets.
Education
Degrees, certifications, and relevant coursework
Barkatullah University
B.A. LL.B.
2020 - 2025
Pursuing an integrated B.A. LL.B. degree at Barkatullah University.
JNV, Katni
2013 - 2020
Completed education from 6th to 12th grade at JNV, Katni.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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