Open to opportunities

Asfan Khan

@asfankhan

Message

Customer Service Associate delivering high-CSAT support and solving complex escalations across Amazon and top brands.

India

Message

What I'm looking for

I’m looking for a fast-paced customer support role where I can resolve complex inquiries, maintain strong CSAT, hit AHT/FCR targets, and improve processes through analytics and root-cause problem solving—just like I’ve done at Amazon.

I’m a results-driven Customer Service Associate with over 4 years of experience delivering exceptional support across top-tier organizations including Amazon and Technotask. I consistently resolve complex customer inquiries, service issues, and marketplace escalations while maintaining high performance standards.

I’m analytical and fast to adapt to evolving internal tools, workflow automation, and organizational policies to ensure precise compliance. At Technotask, I earned Star Advisor Status (National Rank 1) for outstanding KPI delivery, while managing strict targets for Average Handling Time (AHT) and First Contact Resolution (FCR), and streamlining troubleshooting through root-cause identification.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Amazon

Feb 2023 - Present (3 years 5 months)

Provided high-quality customer support by resolving complex inquiries, service issues, and marketplace escalations. Maintained consistent CSAT performance and ensured accurate compliance while adapting to evolving tools, workflows, and policies.

Customer Support Escalations Marketplace Problem Solving Policy Compliance

Customer Service Associate

Q Conneqt

Sep 2022 - Jan 2023 (4 months)

Managed high-volume omni-channel customer interactions, delivering professional and timely resolutions. Identified technical and logistical root causes of recurring complaints to streamline troubleshooting processes.

Omni Channel Support Customer Support Operations Root Cause Analysis Troubleshooting Customer Service Process Optimization Time Management

Customer Service Associate

Technotask Business Solutions Pvt. Ltd.

Sep 2021 - Apr 2022 (7 months)

Achieved Star Advisor status with national rank 1 for superior customer handling and operational performance. Managed critical customer accounts while meeting strict Average Handling Time (AHT) and First Contact Resolution (FCR) targets.

Customer Relationship Management (CRM)Account Support KPI Management Average Handle Time First Contact Resolutions operational performance Customer Support

Customer Service Associate

Altruist

Sep 2020 - Apr 2021 (7 months)

Provided customer care support to improve client retention and brand loyalty through professional interactions. Collaborated with cross-functional support teams to meet daily SLAs and productivity benchmarks.

Customer Care SLA Management Retention Team Collaboration Customer Support Operations