Ankita Patel
@ankitapatel03
I resolve high-volume customer issues across US and Canada marketplaces while strengthening compliance and legal-process capabilities.
IndiaWhat I'm looking for
At Amazon, I handle 70+ daily customer interactions across calls, chat, and email for US and Canada marketplaces, resolving order, payment, refund, and account issues. I ranked among the Top 6 of approximately 8,000 employees for Quality and Customer Handling excellence while maintaining accurate CRM documentation and following SOPs and compliance guidelines.
Previously, I converted inbound student inquiries into enrollments at Physics Wallah and supported Airtel Black Fiber customers at Altruist Technologies. With a B.A. LL.B. and ongoing learning in contract drafting, pleading, and company law, I’m looking to bring customer-first support, process discipline, and legal-process understanding to compliance-driven operations or legal support work.
Experience
Work history, roles, and key accomplishments
Ranked in the Top 6 of ~8,000 employees company-wide for Quality and Customer Handling excellence. Handles 70+ customer interactions daily across calls, chat, and email for the US and Canada marketplace, resolving order, payment, refund, and account-related issues.
Business Development Associate
Physics Wallah
Jul 2023 - Jan 2024 (6 months)
Consistently achieved a daily talk-time target of 5+ hours while counseling students and parents on courses, batches, and learning programs. Converted inbound inquiries into enrollments through consultative outreach and structured follow-ups.
Customer Support Associate
Altruist Technologies Pvt Ltd
May 2021 - Jul 2022 (1 year 2 months)
Handled 70+ inbound calls daily for Airtel Black Fiber broadband customers, resolving billing, plan upgrade, and connectivity issues. Maintained CSAT and first-call resolution targets while adhering to SLA guidelines.
Education
Degrees, certifications, and relevant coursework
Barkatullah University
Bachelor of Arts and Bachelor of Laws, Law
2020 - 2025
Pursuing a B.A. LL.B. degree, gaining knowledge in legal drafting and corporate law.
Jawahar Navodaya Vidyalaya
Higher Secondary, General Studies
2013 - 2020
Completed secondary and higher secondary education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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