farhan ashraf

I am a Customer Success Lead with over six years of experience in sales and customer success within SaaS-based companies. My expertise lies in building and maintaining strong relationships with clients, ensuring their satisfaction, and resolving any issues that arise. I have a proven track record of successfully onboarding new clients and providing comprehensive training, which has been instrumental in my ability to collaborate effectively with product teams for successful implementations.

In my current role at Fresh Desk Zappyhire, I built the customer success department from the ground up, starting as the first Customer Success Manager and advancing to the lead role. I structured the customer journey map and established touchpoints that enhance onboarding and adoption stages, leading to a consistent 30% revenue growth every six months. My leadership skills have enabled me to hire, train, and manage a team of customer success managers, achieving an impressive 85% renewal rate annually.

My proactive approach to problem-solving and my ability to communicate customer feedback to product and engineering teams have been key to improving our offerings. I am passionate about conducting training sessions and webinars that not only improve product adoption but also drive revenue and renewals. I am committed to fostering strong relationships with clients and ensuring their success with our products.