Open to opportunities

Aman kumar sharma

@amanksharma

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Results-driven Customer Success Manager with a passion for client satisfaction.

India

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer success and operations while fostering a collaborative and growth-oriented company culture.

I am a results-driven Customer Success & Operations Leader with nearly a decade of experience in SaaS startups and high-impact service environments. My proven ability to drive client satisfaction and streamline business operations has allowed me to consistently outperform performance benchmarks from day one. I excel at building lasting customer relationships and aligning cross-functional teams to deliver value under pressure.

In my most recent role as a Customer Success Manager at Pathfndr, I managed high-value SaaS client relationships, ensuring retention and satisfaction throughout onboarding, implementation, and support phases. I led a cross-functional customer success team, driving performance through clear goals, coaching, and collaborative problem-solving. My dedication to creating impact where it’s needed most has been recognized throughout my career.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Pathfndr

Jun 2022 - Present (3 years 1 month)

Managed high-value SaaS client relationships, ensuring retention and satisfaction across onboarding, implementation, and support phases. Led a cross-functional customer success team, driving performance through clear goals, coaching, and collaborative problem-solving.

Customer Success Management Onboarding Implementation Team Leadership Coaching Problem Solving Upselling

Employee Customer Specialist

JPMorgan

Feb 2020 - Present (5 years 5 months)

Delivered HR services through effective stakeholder engagement and operational support. Initiated training programs to bridge skill gaps, enhancing team performance.

HR Services Stakeholder Engagement Training Programs Process Improvement Employee Experience

Senior Expert

Swiggy

Nov 2018 - Present (6 years 8 months)

Developed and maintained strong relationships with partners, agencies, and vendors to support marketing initiatives. Monitored and maintained brand consistency across all marketing channels and materials.

Partner Relationship Management Vendor Management Brand Consistency

Operations Executive

SBS Global

Jun 2017 - Present (8 years 1 month)

Orchestrated backend operations and ensured timely, quality service delivery. Assisted with client onboarding and optimized documentation workflows.

Backend Services Service Delivery Onboarding Workflow Management

Senior Claims Specialist

Allianz Insurance

Apr 2015 - Present (10 years 3 months)

Handled complex claim cases involving liability and accident benefits with precision and empathy.

Claims Handling Accident Benefits Case Management Empathy

Education

Degrees, certifications, and relevant coursework

College of Engineering Trivandrum

B.Tech, Applied Electronics and Instrumentation

Grade: 6.5/10

Completed a Bachelor of Technology in Applied Electronics and Instrumentation. Focused on the principles and applications of electronic systems and instrumentation.