Anjali A
@anjalia
Experienced Education Manager with a passion for customer engagement.
What I'm looking for
I am an experienced Education Manager with over 3 years of expertise in overseeing customer service teams and enhancing customer satisfaction. My journey has been marked by a proven track record of resolving customer complaints and improving retention rates. At Growing Stars Infotech Pvt. Ltd, I effectively managed US customer inquiries through various channels, ensuring a professional and courteous interaction that fostered strong relationships.
Prior to my role in education management, I served as a Branch Manager at Greenline Overseas Education Consultants, where I successfully directed branch operations and led a team to achieve annual revenue targets. My ability to establish efficient processes and maintain a budget while maximizing profits has been pivotal in my career. I am passionate about contributing my skills in education management and customer engagement to drive business growth and customer delight.
Experience
Work history, roles, and key accomplishments
Education Manager
Growing Stars Infotech Pvt. Ltd
Aug 2021 - Mar 2024 (2 years 7 months)
Oversaw customer inquiries and complaints for US clients via phone, email, and live chat. Improved customer satisfaction and retention while utilizing CRM software to track interactions. Worked early US shifts and handled escalated complaints effectively.
Branch Manager
Greenline Overseas Education Consultants
Feb 2019 - Aug 2021 (2 years 6 months)
Directed branch operations, leading a team of 8 employees to achieve annual revenue targets. Established efficient processes and managed the branch budget to maximize profits while ensuring excellent customer service.
College Lecturer
Catholicate College
May 2018 - Jan 2019 (8 months)
Delivered lectures on core Commerce subjects to B.Com and M.Com students. Designed lesson plans and assessments, and coordinated National Seminars to discuss emerging trends in commerce and business.
Education
Degrees, certifications, and relevant coursework
Mahatma Gandhi University
Master of Commerce, Commerce
2013 - 2015
Completed Master of Commerce (M.Com) with a focus on advanced commerce topics, enhancing understanding of business principles and practices.
Catholicate College
Bachelor of Commerce, Commerce
2010 - 2013
Earned Bachelor of Commerce (B.Com), gaining foundational knowledge in commerce and business management, while actively participating in academic seminars.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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