Open to opportunities

Anjali A

@anjalia

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Experienced Education Manager with a passion for customer engagement.

India

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What I'm looking for

I am looking for opportunities that allow me to leverage my skills in education management and customer engagement to foster business growth and enhance customer satisfaction.

I am an experienced Education Manager with over 3 years of expertise in overseeing customer service teams and enhancing customer satisfaction. My journey has been marked by a proven track record of resolving customer complaints and improving retention rates. At Growing Stars Infotech Pvt. Ltd, I effectively managed US customer inquiries through various channels, ensuring a professional and courteous interaction that fostered strong relationships.

Prior to my role in education management, I served as a Branch Manager at Greenline Overseas Education Consultants, where I successfully directed branch operations and led a team to achieve annual revenue targets. My ability to establish efficient processes and maintain a budget while maximizing profits has been pivotal in my career. I am passionate about contributing my skills in education management and customer engagement to drive business growth and customer delight.

Experience

Work history, roles, and key accomplishments

Education Manager

Growing Stars Infotech Pvt. Ltd

Aug 2021 - Mar 2024 (2 years 7 months)

Oversaw customer inquiries and complaints for US clients via phone, email, and live chat. Improved customer satisfaction and retention while utilizing CRM software to track interactions. Worked early US shifts and handled escalated complaints effectively.

Customer Service CRM Software Communication Customer Retention Interpersonal Skills Time Management Teamwork

Branch Manager

Greenline Overseas Education Consultants

Feb 2019 - Aug 2021 (2 years 6 months)

Directed branch operations, leading a team of 8 employees to achieve annual revenue targets. Established efficient processes and managed the branch budget to maximize profits while ensuring excellent customer service.

Team Management Budget Management Customer Service Sales Performance Process Improvement Multitasking

College Lecturer

Catholicate College

May 2018 - Jan 2019 (8 months)

Delivered lectures on core Commerce subjects to B.Com and M.Com students. Designed lesson plans and assessments, and coordinated National Seminars to discuss emerging trends in commerce and business.

Teaching Curriculum Development Public Speaking Assessment Design Communication Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

Mahatma Gandhi University

Master of Commerce, Commerce

2013 - 2015

Completed Master of Commerce (M.Com) with a focus on advanced commerce topics, enhancing understanding of business principles and practices.

Catholicate College

Bachelor of Commerce, Commerce

2010 - 2013

Earned Bachelor of Commerce (B.Com), gaining foundational knowledge in commerce and business management, while actively participating in academic seminars.