Khan Yasmin

I am an operations manager with over nine years of experience leading customer care, escalation management, sales support, logistics coordination, and basic technical support. I consistently deliver results by resolving complex customer issues across social media and consumer forums while maintaining high team performance.

Throughout my career I have progressed from customer support roles to escalation and operations management at multiple firms, onboarding and managing large cohorts, coordinating stakeholders, and training new joiners. I specialize in conflict resolution, process-driven escalation handling, and cross-channel customer communication.

I bring strong organizational skills, proficiency in MS Excel, PowerPoint and Word, and a positive, detail-oriented approach. I aim to apply my proven managerial and escalation-handling abilities to help an organization improve customer experience and operational efficiency.