Open to opportunities

Divya Sawhney

@divyasawhney

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Dynamic customer service professional with 9 years of experience.

India

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for team leadership and process optimization.

I am a results-driven customer service and operations professional with over 9 years of experience. My career has been marked by a commitment to enhancing customer engagement and optimizing processes. I have successfully led branch operations at M. B. Patil Education Pvt Ltd, where I ensured high service quality and customer satisfaction while driving revenue growth through strategic initiatives.

Throughout my career, I have demonstrated expertise in customer relationship management and team leadership. I have a proven track record of mentoring high-performing teams and conducting training to align with service protocols. My experience as a Process Associate at KDMS and a Customer Support Executive at Tecsys Pvt. Ltd. has equipped me with the skills to deliver exceptional service and exceed performance indicators consistently.

Experience

Work history, roles, and key accomplishments

Branch Manager

M. B. Patil Education Pvt Ltd

Jan 2014 - Jan 2022 (8 years)

Spearheaded branch operations, ensuring high service quality and customer satisfaction. Developed strategic initiatives to drive revenue growth and meet sales targets while mentoring a high-performing team.

Customer Satisfaction Revenue Team Leadership Performance Metrics Client Relationship Management Workflow Optimization

Process Associate

KDMS

Jul 2012 - Jan 2014 (1 year 6 months)

Delivered exceptional customer service through inbound calls, emails, and digital platforms, consistently exceeding performance indicators in quality assurance and customer satisfaction.

Customer Service Inbound Quality Assurance Training Customer Satisfaction Email Support Digital Communication

Customer Support Executive

Tecsys Pvt. Ltd. (Hostgator)

Jul 2011 - Jul 2012 (1 year)

Provided technical and billing support for customers via multiple communication channels, maintaining high retention rates through excellent issue resolution and proactive support.

Technical Support Billing Support Customer Retention Communication

Personal Assistant

Seva Automotives Pvt Ltd

Jan 2011 - Jul 2011 (6 months)

Streamlined office administration by handling correspondence, reports, and scheduling while coordinating travel logistics for executives to ensure smooth business operations.

Scheduling Logistics Communication

Assistant Recovery Manager

Astral Advertising & Marketing India Pvt Ltd

Aug 2010 - Jan 2011 (5 months)

Managed recovery operations, strategizing and implementing collection processes while developing financial reports and engaging in client negotiations for outstanding balances.

Financial Reporting Account Settlements Account Settlement

Administrative Assistant

Astral Advertising & Marketing India Pvt Ltd

Jul 2010 - Aug 2010 (1 month)

Organized office workflow, managed inventory, and handled vendor communications while assisting in report generation and presentations for senior management.

Inventory Management