Djarudi Habiyambere

Mobilised new properties from sales to active sites by liaising with clients and partners, ensuring accurate property data and implementing bespoke operational processes to improve service activation efficiency.

Served as main point of contact for emergency calls and client enquiries, booking on-demand services and resolving complaints with first-time resolution to meet SLAs.

Monitored customer journeys and proactively communicated with customers to ensure commitments were met, collaborating with internal teams to improve end-to-end process management.

Owned customer enquiries from receipt to resolution, identified root causes to reduce complaints, and communicated policies and technical details to achieve satisfactory outcomes.

Resolved customer queries and complaints end-to-end, performed credit checking and international remittance processing, and conducted Anti Money Laundering checks on applications.

Responded to customer queries via inbound calls, captured orders with upselling, processed credit checks, and ensured compliance with health & safety standards.

Provided general administration support including correspondence processing, system maintenance, and importing payment data from handheld devices in compliance with data protection procedures.

Handled inbound/outbound calls, investigated and closed claims for missing items, scheduled delivery appointments, and supported warehouse issue resolution and inventory adjustments.

Managed import documentation, took delivery of client products, escalated documentation issues, and advised on legitimacy of products and paperwork for fulfilment and reverse logistics.

Processed client products into systems and assessed customs documentation to verify shipments against paperwork for accurate processing.

Completed a Level 2 First Line IT Support certificate in 2014.

Completed a Graphic Design and Print degree at KTA De Merodelei College, finishing in 2006.