Jermaine Molina

Responsible for supporting the management team in daily store operations, leading the sales team, managing inventory, advising customers, and ensuring optimal store presentation. Contributed to revenue targets through customer-focused service and sales strategies.

Acquired new partners and maintained relationships with existing ones. Focused on building strong connections and guiding clients in making market-related decisions based on expertise.

Handled customer inquiries, complaints, and modification requests via email and phone, providing information about products and services and referring complex inquiries to specialists.

Searched for suitable candidates for the largest postal company in the Netherlands, guided candidates through the application process, and created job profiles for vacancies.

Assisted callers in scheduling test appointments and answered questions regarding COVID-19 regulations and procedures.

Provided excellent customer service, acted as a point of contact, and ensured the store was well-organized and neat.

Worked as a waiter, taking and serving orders, acting as the main point of contact for customers, and ensuring the restaurant remained clean and orderly.

Completed MAVO (Lower General Secondary Education) at Johannes Bosco College, focusing on a broad curriculum that prepared me for further education and the workforce.