Open to opportunities

Anita Odibi

@anitaodibi

Message

I support customers, schedules, CRM pipelines, and remote business operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, virtual assistance, or sales administration role where I can improve operational efficiency, manage client communication and administrative workflows, and contribute to client satisfaction.

I currently support Trovefield Government Solution remotely as a Call Agent, managing high-volume outbound client communication, appointment scheduling, lead qualification, and follow-ups.

I maintain accurate customer records in GoHighLevel CRM and use Trello to organize tasks, track milestones, and collaborate across time zones. I consistently meet performance KPIs while helping maintain a healthy sales pipeline and strong client relationships.

At MTN Nigeria, I handled high volumes of customer inquiries, complaints, and service issues, resolving cases promptly and escalating complex technical concerns. I also maintained service records and shared customer feedback to support service improvements.

My healthcare internship at Kedi Healthcare Industries Nigeria strengthened my administrative, scheduling, reporting, and records-management skills. I bring a background in Microbiology alongside practical experience in customer service, virtual assistance, and sales administration.

Experience

Work history, roles, and key accomplishments

Current

Call Agent

Current

Trovefield Government Solution

Nov 2025 - Present (11 months)

Executed high-volume outbound calls to prospective and existing clients, delivering professional customer support and achieving appointment scheduling targets. Managed customer records in GoHighLevel CRM and utilized Trello for task organization and remote collaboration.

High Level CRM Trello Outbound Calling Customer Support Lead Management Appointment Scheduling Remote Collaboration

Customer Service Representative

MTN Nigeria

Apr 2025 - Oct 2025 (6 months)

Handled high-volume inbound customer inquiries and complaints, achieving prompt resolution and maintaining high satisfaction scores. Maintained communication logs and escalated complex cases to technical teams, reducing repeat contact rates.

Customer Service Complaint Resolution Data Management Escalation Management CRM

Internship Trainee

Kedi Healthcare Industries

Jan 2023 - Dec 2024 (1 year 11 months)

Provided administrative and operational support across departments, coordinating internal communications and scheduling. Assisted in documenting processes and preparing reports in compliance with organizational standards.

Administrative Support Scheduling Documentation Reporting Healthcare Operations