Open to opportunities

Anita Kankani

@anitakankani

Message

I improve customer experiences through high-volume support, sales, and personalized remote instruction.

Nigeria

Message

What I'm looking for

I'm looking for a client-facing role where I can improve customer experiences, resolve inquiries, build retention, and contribute through clear communication, CRM tools, sales support, and personalized client engagement.

At Truworth Fashion House, I handled 20–30 inbound calls daily, managed social-media orders, and helped drive 10% monthly sales revenue growth while improving customer service ratings by 5%.

I've also supported high-volume sales outreach at Otsource Global, where I achieved daily targets, became Assistant Team Lead, mentored new agents, and earned Employee of the Month recognition. Across these client-facing roles, I use CRM tools, active listening, conflict resolution, and clear communication to resolve issues and build retention.

Since 2019, I've delivered personalized online English instruction through Engoo, Bibo Global Opportunities, Native Camp, and Berlitz, creating individual learning programs, structured feedback, and engaging lessons for learners worldwide.

Experience

Work history, roles, and key accomplishments

Online Customer Care Representative

Truworth Fashion House

Jan 2018 - Nov 2019 (1 year 10 months)

Handled 20-30 inbound calls daily, driving 10% monthly sales revenue growth. Managed online orders via social media and implemented marketing strategies that boosted the customer base by 10%.