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Anita Guggenbühl

@anitaguggenbhl

Reputation Management Consultant at The Leading Hotels of the World, managing guest communication for international luxury hotels.

Switzerland

Message

At The Leading Hotels of the World, I manage online guest and customer communication for international luxury hotels. I monitor feedback and identify recurring themes and opportunities for improvement.

In my freelance work with CES Communications, I contact and follow up with existing and potential customers. I support customer re-engagement and win-back activities while keeping customer information and interaction records accurate.

At Rethli Beach Resort, I supported international guests during their stays and coordinated requests, reservations, and activities across departments. I also resolved guest concerns independently and found practical solutions in time-sensitive situations.

My experience also includes supporting marketing and communications at Rethli Beach Resort, front office and administrative work at ELCA Informatique SA and Robert Walters, and customer service, reception, and retention roles. I enjoy helping people find solutions, and I speak German and English.

Experience

Work history, roles, and key accomplishments

Current

Reputation Management Consultant

Current

The Leading Hotels of the World

Oct 2021 - Present (4 years 11 months)

Managed online guest and customer communication for international luxury hotels, coordinating with hotel management teams across countries and time zones. Monitored customer feedback and identified recurring themes for improvement.

Customer Service Online Reputation Management Written Communication CRM Multichannel Communication

Current

Lead Generation Specialist

Current

CES Communications

May 2021 - Present (5 years 4 months)

Contacted and followed up with existing and potential customers, maintaining accurate records in digital systems. Supported customer re-engagement and win-back activities.

Lead Generation Customer Relationship Management CRM Communication Skills

Marketing Assistant

Rethli Beach Resort

Oct 2021 - Jul 2024 (2 years 9 months)

Supported marketing, communication, and administrative activities, coordinating content, campaigns, and collaborations with internal teams and external partners. Managed influencer communication and deliverables.

Marketing Content Coordination Campaign Management Influencer Management Project Coordination

Front Office Specialist

ELCA Informatique SA

Jun 2020 - Dec 2020 (6 months)

Managed reception and day-to-day administrative activities, supporting internal teams with office coordination and organizational tasks. Assisted with events, expenses, and general administration.

Reception Administration Office Coordination Event Coordination

Guest Relations Officer

Rethli Beach Resort

Feb 2019 - Feb 2020 (1 year)

Supported international guests throughout their stay, acting as a central point of contact. Coordinated requests, reservations, and activities with different departments, resolving guest concerns independently.

Guest Relations Customer Service Problem Solving Coordination

Receptionist / Deputy Office Management Support

Robert Walters

Oct 2016 - Feb 2019 (2 years 4 months)

Managed reception and administrative support within an international recruitment company. Supported office management, coordinated meetings, appointments, and internal events.

Reception Administration Office Management Event Coordination Communication Skills