Open to opportunities

Ana Barros

@anabarros

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Multilingual administrative and customer-service professional with hospitality and banking experience.

Switzerland

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What I'm looking for

I seek a multilingual role in administration, reception or customer support where I can apply hospitality and banking experience, grow in responsibility, and work within a collaborative, service-focused team.

I am a multilingual administrative professional with double master’s degrees in Languages and Business Relations and in Specialized Translation and Interpreting. I bring broad experience across reception, customer service, banking, hospitality, and digital support roles, delivering efficient, accurate service in high-volume multilingual environments.

I have managed front-desk operations, reservations and cash handling in hotels, supported banking customers with loan and account inquiries, and maintained institutional client relationships while updating financial platforms. My background includes technical support, content moderation, and project continuity work for international companies, demonstrating adaptability and strong communication skills.

I prioritize organization, accuracy, and customer satisfaction, and I leverage tools like Cloudbeds, Amadeus GDS, Salesforce, Teams, Confluence, Trados and other localisation and office software to streamline workflows and improve service quality.

Experience

Work history, roles, and key accomplishments

Hotel Receptionist

Hotel Central

Aug 2025 - Sep 2025 (1 month)

Welcomed guests, managed check-in/check-out and reservations via Cloudbeds, prepared floor staff lists and handled payments and cash register operations during Aug–Sep 2025.

Guest Reception Cloudbeds Cash Handling

Bank Customer Management Assistant

Banco Credibom

May 2024 - May 2025 (1 year)

Handled customer calls and complaints about loans and banking services, managed communications with points of sale and partners to address client needs from May 2024 to May 2025.

Customer Service Banking Operations Client Communication Phone Support Account Management

Corporate Actions Account Manager

BNP Paribas

Jul 2023 - Dec 2023 (5 months)

Managed institutional client relationships and corporate events, safeguarded assets and updated financial platform data while executing daily BAU activities between July and Dec 2023.

Corporate Actions Client Relationship Management Financial Platforms BAU Processes Email Communication

Junior Consultant

Capgemini Portugal

Nov 2022 - Apr 2023 (5 months)

Coordinated with partner-company employees on business computer maintenance and ensured project continuity across departments from Nov 2022 to Apr 2023.

Project Continuity Technical Liaison Issue Tracking

Technical Support Specialist

Sitel

Jun 2021 - Nov 2022 (1 year 5 months)

Provided multichannel technical support and complaint management for Airbnb in French across multiple markets, delivering personalized platform assistance from Jun 2021 to Nov 2022.

Multichannel Support Live Chat Email Support Technical Troubleshooting French Customer Experience

Digital Content Moderator

Randstad Portugal

Feb 2020 - Mar 2021 (1 year 1 month)

Reviewed and moderated multilingual travel content (FR/EN/PT/ES), detected fraud and enforced site policies on Tripadvisor from Feb 2020 to Mar 2021.

Content Moderation Multilingual Review Fraud Detection Enforcement Attention To Detail English French Portuguese Spanish

AppleCare Technical Support

Randstad Portugal

Jul 2018 - Feb 2020 (1 year 7 months)

Delivered French-language telephone technical support, product information, and complaint resolution for Apple customers from Jul 2018 to Feb 2020.

Technical Support French Phone Support Troubleshooting Complaint Handling Product Knowledge Customer Service

Receptionist & Reservations Agent

Lufthansa Ground Service Portugal

Jan 2018 - May 2018 (4 months)

Managed airport calls and international passenger services, reservations, ticketing, baggage check-in and special services via Amadeus RTS from Jan to May 2018.

Amadeus RTS Reserving Ticketing Multilingual Communication Baggage Service

Tourist Office Receptionist

Douro Acima

Aug 2015 - Aug 2017 (2 years)

Provided multilingual tourist reception, sold services, managed reservations and cash register, and coordinated complaint handling with partners from Aug 2015 to Aug 2017.

Tourist Reception Sales Cash Handling Complaint Handling Coordination

Administrative & Communications Assistant

Aveiro District Commercial Association

Jan 2014 - Jun 2014 (5 months)

Completed curricular internship performing customer service, administrative tasks, website content projects and translation into English during Jan–Jun 2014.

Administrative Support Customer Service Content Communication Translation

Education

Degrees, certifications, and relevant coursework

ISCAP - Instituto Superior de Contabilidade e Administração do Porto

Master of Arts, Specialized Translation and Interpreting

Master's degree in Specialized Translation and Interpreting completed in 2025, focusing on translation, interpretation, and revision of oral and written content.

Universidade de Aveiro

Master of Arts, Languages and Business Relations

Master's degree in Languages and Business Relations completed in 2024, with coursework and internship experience in administrative and communication tasks.