JJ
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Jaysa Jelks

@jaysajelks

Experienced Veterinary Assistant passionate about animal care and support.

United States

What I'm looking for

I am looking for a role that allows me to further develop my skills in animal care while contributing to a compassionate team environment focused on improving animal health and client satisfaction.

As a dedicated Veterinary Assistant, I have a strong passion for animal care and a comprehensive understanding of medical procedures. Currently, I am working at Douglas Oaks Animal Hospital, where I provide compassionate care and support to animals and their owners. My role involves assisting veterinarians with surgeries, administering treatments, and ensuring excellent patient care.

Prior to my current position, I served as an Operations Leader at Petco-Vetco, where I honed my skills in team collaboration and guest experiences. I analyzed department metrics, implemented training protocols, and motivated my team to maximize productivity. My experience in billing and customer service has also equipped me with strong relationship-building skills, allowing me to effectively communicate with clients and enhance their overall experience.

Experience

Work history, roles, and key accomplishments

DH
Current

Veterinary Assistant

Douglas Oaks Animal Hospital

Oct 2023 - Present (1 year 8 months)

Provided compassionate care and support to animals and their owners in clinic settings. Administered medications, vaccinations, and treatments as directed by veterinary staff. Assisted veterinarians with animal examinations and treatments, including monitoring surgeries.

PV

Operations Leader

Petco- Vetco

Sep 2021 - Oct 2023 (2 years 1 month)

Analyzed department metrics and performance, reporting findings to management. Implemented proper animal restraint, basic care education, and cephalic blood draws for snap tests, while training the team on protocols. Devised and implemented processes and procedures to streamline operations and educated staff on organizational mission and goals.

TE

Billing Specialist

Teleperformance

Oct 2020 - Aug 2021 (10 months)

Managed accounts receivable and billing processes for over 200 clients. Resolved billing discrepancies and processed customer payments in a timely manner. Collaborated with cross-functional teams to implement process improvements for billing efficiency.

AL

Sales Associate

ALDI

Oct 2019 - Sep 2020 (11 months)

Coordinated restocking of sales floor with current merchandise and accurate signage for promotions. Processed refunds, exchanges, and offered store credit to achieve customer satisfaction. Balanced and organized cash register by handling cash, counting change, and storing coupons.

RI

Shift Leader

RaceTrac Petroleum, Inc

Nov 2016 - Oct 2019 (2 years 11 months)

Evaluated employee skills and knowledge, providing training and mentoring to individuals. Delivered superior training and leadership to teams to boost performance and help achieve targets. Monitored employee actions for safety, sanitation, and general housekeeping compliance, proactively protecting staff and customers.

Education

Degrees, certifications, and relevant coursework

University of West Georgia logoUG

University of West Georgia

Bachelor of Science, Biology

Studied the fundamentals of biology, including various aspects of life sciences. Gained knowledge in areas such as cellular biology, genetics, and ecology.

AA

Art Institute of Atlanta

Associate of Arts, Audio Production

Focused on the principles and techniques of audio production. Developed skills in sound engineering, recording, and mixing.

Tech stack

Software and tools used professionally

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Jaysa Jelks - Veterinary Assistant - Douglas Oaks Animal Hospital | Himalayas