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Aniqa Janjua

@aniqajanjua

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Technical Customer Success Manager with 8+ years of experience

Canada

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What I'm looking for

Looking for a role that leverages my technical expertise and customer success skills to drive growth and revenue for a dynamic organization.

Aniqa Janjua is a seasoned Technical Customer Success Manager with a proven track record of driving growth through innovative customer success methodologies. With 8+ years of experience in supporting strategic relationships and optimizing business solutions, Aniqa has developed a unique ability to partner with technical, business development, and industry teams to deliver solutions that align with business goals.

Throughout her career, Aniqa has demonstrated expertise in managing enterprise portfolios across industries, with a focus on cross-functional collaboration to align solutions with business goals. Her passion for empowering clients to achieve measurable success through proactive support and continuous value creation has earned her a reputation as a trusted advisor and customer advocate.

With a strong background in customer success, Aniqa has developed a range of skills that enable her to drive customer engagement, resolve technical challenges, and enhance service delivery. Her ability to educate stakeholders on product strategies and leverage data-driven insights to improve feature adoption has been instrumental in driving growth and revenue for her clients.

Experience

Work history, roles, and key accomplishments

Current

Technical Customer Success Manager

Current

Stellantis (FCA)

Jan 2023 - Present (2 years 5 months)

Serve as the technical liaison for dealerships, fostering partnerships and supporting the adoption of iShowroom solutions. Analyze usage data to track dealership health and implement interventions to improve product adoption. Oversee onboarding processes and collaborate with cross-functional teams to enhance service delivery.

Customer Relationship Management Data Analysis Onboarding Cross Functional Collaboration Product Knowledge Technical Support Process Improvement

Senior Customer Success Manager

Azeus Convene

Jan 2021 - Jan 2023 (2 years)

Managed 150+ enterprise accounts focusing on renewals and customer satisfaction. Developed success strategies to increase product adoption and reduce churn through proactive support. Collaborated with teams to resolve issues and enhance service delivery.

Account Management Customer Satisfaction Renewals Upselling Onboarding Data Insights Cross Functional Collaboration Product Demos Contract Negotiation

Executive Assistant

Shared Services Canada

Aug 2018 - Jul 2019 (11 months)

Managed executive schedules and coordinated logistics for meetings and events. Prepared reports and conducted research to support decision-making and business growth strategies.

Scheduling Event Coordination Report Preparation Research Communication Database Management

Customer Success Manager

Lawyers Financial

Sep 2020 - Jan 2022 (1 year 4 months)

Led customer renewal processes for insurance clients, ensuring seamless policy renewals and identifying upsell opportunities. Developed churn reduction strategies through proactive outreach and personalized support.

Renewals Relationship Management Upselling Policy Management

Founder

Paws Foundation

Jan 2021 - Present (4 years 5 months)

Founded a nonprofit organization focused on rescuing and rehabilitating stray animals. Raised funds and managed daily operations, collaborating with volunteers and veterinarians to promote animal welfare.

Nonprofit Management Fundraising Community Outreach Operations Management Advocacy

Customer Success Manager

Liberal Party of Canada

Mar 2016 - Oct 2020 (4 years 7 months)

Served as the primary contact for enterprise clients, managing communications and issue resolution. Developed strategic retention programs and led onboarding for new clients to ensure high satisfaction and engagement.

Client Communication Retention Onboarding Relationship Building Strategic Planning Cross Functional Collaboration

Executive Assistant

Department of National Defense

Mar 2018 - Sep 2018 (6 months)

Supported senior leadership by coordinating schedules and managing communications. Led project planning and created SOPs to improve efficiency and support scalability.