Open to opportunities

Anita Erhirhie

@anitaerhirhie

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Customer Success Manager with expertise in driving client relationships and product adoption.

Canada

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What I'm looking for

Seeking a role in a dynamic company that values customer-centric approaches, offers opportunities for growth, and fosters a collaborative culture where I can leverage my expertise to drive client success and business growth.

As a dedicated Customer Success Manager with over 5 years of experience, I specialize in fostering strong client relationships and driving product adoption across various industries, including marketing, SaaS, and nonprofits. My expertise lies in managing client relationships, delivering strategic solutions, and increasing customer retention and growth through tailored support.

In my current role at PartnerStack, I've successfully led cross-functional teams to identify upsell opportunities, reducing churn by 30% and increasing revenue by 10%. I also spearheaded the rollout of an AI chatbot, which reduced support tickets by 55%. My ability to collaborate with technical teams and provide API integration support has boosted product feature utilization by 26%.

Earlier, at IWKB, I developed onboarding programs that increased productivity app user adoption by 25% and designed community-building initiatives that engaged 150 partners, enhancing event attendance by 20%. My strategic approach to customer success has consistently delivered measurable results, making me passionate about helping clients achieve their business objectives through innovative solutions and ongoing support.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support

Current

PartnerStack

Feb 2021 - Present (4 years 7 months)

As a Senior Technical Support in Customer Success, I collaborated with Sales and Success teams to enhance client retention and growth strategies. I led the implementation of an AI chatbot, significantly reducing customer support tickets and improving onboarding processes for support specialists.

Customer Relationship Management Customer Success Time Management Strategy & Operations

Community Engagement Manager

IWKB

Feb 2020 - Jan 2021 (11 months)

Developed and implemented onboarding programs and community-building initiatives that engaged partners and increased productivity. Managed social media channels to promote events and drive participation, resulting in significant engagement growth.

Onboarding Community Engagement Social Media Management Content Creation Partnering Data Analysis Networking

Account Manager

Noah’s Ark

Jan 2018 - Jan 2019 (11 months)

Managed a portfolio of high-value clients, achieving a 95% retention rate and exceeding growth targets. Led a major marketing campaign that significantly increased customer acquisition and collaborated with teams to enhance customer satisfaction and product adoption.

Client Management Marketing Campaigns Customer Retention Data Analysis Problem Solving Brand Strategy

Education

Degrees, certifications, and relevant coursework

Pan-Atlantic University

Master of Science, Marketing Communication

2016 - 2019

Managed 10+ high-value clients, achieving a 95% retention rate and exceeding growth targets by 20%. Led the 'Data is Life' marketing campaign for Airtel, acquiring approximately 2.2M new customers in 4 months. Conducted strategic business reviews, aligning marketing initiatives with client objectives and enhancing account value by 20%.

Covenant University

Bachelor of Science, Computer Science

2010 - 2014

Collaborated with cross-functional teams to resolve escalations and enhance customer satisfaction, driving product adoption by 25%. Increased brand revenue by 8.5% through innovative promotional strategies and targeted campaigns.