Funmi Adeyemi
@funmiadeyemi
Customer Success specialist delivering technical support and platform adoption.
CanadaWhat I'm looking for
I am a Customer Success and Support specialist with over seven years of hands-on experience resolving software, platform and user issues for diverse customer bases. I remain calm under pressure and communicate clearly to guide customers through setup, best-practice workflows and issue resolution.
My work consistently emphasizes first-contact resolution and accurate case documentation; at FINDCHOW I supported 30–40 customers daily and achieved roughly 70% first-contact resolution. I own issues from first contact through resolution, collaborating with internal teams to escalate and coordinate timely fixes.
I have practical experience with CRM tools including HubSpot, Salesforce and Yardi, and with cloud-based SaaS and AV/streaming platforms. I have driven engagement improvements — for example, contributing to a 25% increase in online engagement at KAYAHELP and over 30% community growth at PawStudios Africa through improved support workflows.
I hold an MSc in Strategic & Digital Marketing and certifications in CRM, digital marketing, UX foundations and social media. I seek to join teams where I can apply technical troubleshooting, customer onboarding, and process-improvement skills to increase adoption and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
FindChow
Dec 2023 - Dec 2025 (2 years)
Provided front-line technical support to 30–40 customers daily via email and chat, achieving ~70% first-contact resolution and reducing repeat contacts through end-to-end issue ownership.
Customer Success Specialist
KayaHelp
Feb 2021 - Sep 2023 (2 years 7 months)
Managed CRM records and guided users on platform best practices, contributing to a 25% increase in online engagement and identifying adoption gaps through usage analysis.
Technical Support Lead
PawStudios Africa
Jan 2020 - Dec 2020 (11 months)
Led technical customer support and digital operations, improving workflows from recurring-issue analysis and increasing online community engagement by over 30% year‑over‑year.
Community Support Specialist
Lagos Fringe Festival
Jan 2018 - Aug 2019 (1 year 7 months)
Served as primary support contact for hundreds of users and partners, resolving technical and operational issues for live digital events and improving engagement and retention via feedback-driven changes.
Education
Degrees, certifications, and relevant coursework
De Montfort University
Master of Science, Strategic & Digital Marketing
Completed an MSc in Strategic & Digital Marketing focusing on digital marketing strategies and analytics.
University of Lagos
Bachelor of Arts, English Language
Earned a Bachelor of Arts in English Language with coursework supporting communication and content skills.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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