Estefania Melo

As a Customer Success Specialist with over 5 years of experience, I thrive in high-pressure environments, particularly in SaaS support roles. My proactive approach and strong problem-solving skills have allowed me to enhance client experiences significantly. I take pride in my ability to support and assist clients effectively, providing technical support and delivering training sessions that empower users.

In my current role as a Support Specialist at ResQ, I manage client inquiries and support users in troubleshooting issues through various channels, ensuring timely and effective resolutions. My collaboration with cross-functional teams has been instrumental in enhancing the overall client experience. I am also skilled in utilizing Looker to gather and analyze data, which helps me address client inquiries with precision and insight.