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Yogs Rai

@yogsrai

Message

I resolve complex customer escalations and improve service operations for B2B and B2C clients.

India

Message

What I'm looking for

I'm looking for a customer operations or client-facing role where I can resolve escalations, improve processes, work with cross-functional teams, and maintain strong service relationships.

I've supported customer operations at Delhivery, helping launch the Track and Trace team and managing Level 2 post-delivery escalations for B2B and B2C clients. I handle disputes involving damages, product interchanges, and Proof of Delivery discrepancies while meeting SLAs and maintaining strong customer satisfaction.

My experience also includes sales, client account management, HR operations, lead generation, and warehouse process assessments. I use Freshdesk for issue tracking and ticket resolution, and work closely with KAM and business development teams to resolve client issues.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Delhivery Limited

Oct 2023 - Aug 2026 (2 years 10 months)

Contributed to the pilot launch of the Track and Trace team and later joined the Level 2 escalation team managing critical post-delivery disputes. Maintained high customer satisfaction and worked with KAM and BD teams to resolve client issues.

Freshdesk CRM Escalation Management Customer Service B2B B2C SLA Management Process Improvement

Sales Executive

VsnapU

Jan 2023 - May 2023 (4 months)

Sold photography packages to tourists in Goa and coordinated with resort teams to understand new check-ins. Managed client data and coordinated marketing pictures for hotel properties.

Sales Client Communication Data Management Coordination

Customer Care Executive

SYZYGY International

Dec 2020 - Jan 2022 (1 year 1 month)

Responded promptly to customer inquiries via phone, email, and in person, and maintained updated knowledge of products and services. Documented interactions and recommended products based on customer needs.

Customer Service Communication Skills Documentation Product Knowledge

HR Operations Head

247DreamJob.com

Dec 2018 - Jul 2019 (7 months)

Approached HR recruiters and talent acquisition teams for job fair participation and handled end-to-end job fair management. Coordinated with TPOs for campus drives and conducted promotions.

HR Operations Recruitment Event Management Marketing Communication Skills

Client Account Management Executive

Greensoul Online Services

Dec 2016 - Oct 2017 (10 months)

Managed clients' online marketplace accounts on Amazon and Flipkart, processed orders, and handled claims for returned or damaged goods. Updated catalogs as per client requirements.

Account Management Amazon Flipkart Order Processing Catalog Management