Ani Harutyunyan

Proactively managed customer complaints and escalations related to order issues, ensuring timely resolution and customer satisfaction via chat, phone calls, email, and ticketing. Performed financial tasks including payment collections, adjustments, controlling invoices, refund authorization, and customs clearance documentation.

Built strong customer relationships at multiple levels and created strategies and plans for each account/market, securing customer buy-in. Developed a deep understanding of markets to help internal teams, and managed weekly marketing planning and monthly sales forecasts.

Acquired new carriers and built strong customer relationships, contributing to marketing and sales with weekly planning and sales forecasts for project management. Provided recommendations to management to maximize sales and profitability.

Translated interviews, reports, projects, and scientific articles from Armenian into English and Russian. Maintained high standards of linguistic accuracy and contextual appropriateness.

Provided written translations for training programs, translating content from English into Russian. Ensured accuracy and cultural relevance in all translated materials.

Acquired new VoIP partners and coordinated cross-functional teams (sales, support, logistics, and finance) to deliver seamless service, resolving complex issues and improving customer satisfaction. Negotiated contracts, balancing customer needs and company targets, achieving a 95% retention rate.

Provided interpreting services for the cheese making factory, facilitating communication between different parties. Ensured clear and accurate verbal translation in a professional setting.

Supervised activities during the national census, ensuring data collection accuracy and adherence to established procedures. Managed a team of census takers and resolved any issues that arose during the process.

Completed a Master of Arts degree focusing on global political systems and international relations. Gained a deep understanding of geopolitical dynamics and cross-cultural interactions.

Pursued a Master of Arts degree in Political Science and International Affairs. Developed strong analytical and research skills in the field of international relations.

Obtained a Master of Arts degree from the Faculty of Foreign Languages. Enhanced linguistic proficiency and cultural understanding across multiple languages.