Open to opportunities

Ani Akelyan

@aniakelyan

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Customer Success and Marketing Communications professional with 10+ years experience.

United States

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What I'm looking for

I am seeking a role that values customer-centric strategies and offers opportunities for professional growth in a collaborative environment.

I am a Customer Success and Marketing Communications professional with over a decade of experience in SaaS, post-production, and brand management. My journey has been marked by a commitment to enhancing customer experiences and driving technical implementations. I founded and led the Implementations department at Flipcause, where I managed platform installations and website launches, ensuring seamless onboarding for clients.

Throughout my career, I have demonstrated a strong ability to bridge the gap between customer success and technical teams. At Flipcause, I spearheaded the complete rebuild of our mobile app, integrating innovative features that significantly improved user engagement. My efforts in developing AI-powered support systems and chatbots have resulted in outstanding customer satisfaction rates and retention metrics. I thrive in cross-functional environments, leading teams to achieve shared goals and deliver exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Lead Implementations Manager

Current

Flipcause

Jan 2023 - Present (2 years 6 months)

Founded and led the Implementations department, managing platform installs and technical support. Led the complete rebuild of the Flipcause mobile app from concept to launch, adding key functionalities. Built and deployed an Intercom-based chatbot, achieving high involvement and resolution rates.

AI Chatbot & Intercom Setup Asana Intercom Salesforce

Customer Success Manager

Flipcause

Nov 2020 - Jan 2023 (2 years 2 months)

Led live onboarding for nonprofit clients and executed complex installations requiring code and third-party tools. Became the go-to technical resource, which led to the creation of the Implementations department. Built tools and documentation to improve the accuracy and speed of onboarding processes.

Technical Onboarding Salesforce Intercom Asana Trello Monday.Com

Social Media Marketing Consultant

Microfacturing Institutes

Aug 2020 - Feb 2021 (6 months)

Developed and executed a targeted social media strategy for a nonprofit focused on tech education. Promoted virtual events and webinars, boosting engagement during remote operations. Created visual and written content, increasing visibility and interaction on LinkedIn and Facebook.

Adobe Suite Figma Canva WordPress Mailchimp MailerLite

Head of Marketing Communications

Terbine

Jul 2019 - Mar 2020 (8 months)

Directed marketing for a flagship tech event that generated over 1.5 million site visits in 48 hours. Built event landing pages and led the digital messaging and launch strategy.

WordPress wix Adobe Suite Figma Canva Email Marketing

Education

Degrees, certifications, and relevant coursework

California State University Northridge

Bachelor of Arts, Cinema and Television Arts

Studied various aspects of film and television production, including directing, screenwriting, and post-production techniques. Gained practical experience in media creation and storytelling.