Open to opportunities

Helen Udoh

@helenudoh

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Educationist and virtual assistant skilled in customer service and content creation.

Nigeria

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What I'm looking for

I seek roles combining education, virtual assistance, or customer support where I can apply teaching, administrative, and communication skills while growing professionally in a collaborative, mission-driven organization.

I am an educationist, writer, and virtual assistant with strong customer-experience background and proven success in classroom instruction and frontline banking support. I combine teaching expertise with administrative and customer-service skills, having managed high call volumes, resolved complex client issues, and supported diverse learners including students with special needs.

I bring project scheduling, data entry, content writing, and technical-support capabilities, plus training and outreach experience from field operations. I hold an NCE and am completing a B.Ed., and I pursue continuous professional development through certifications in banking products, digital education, digital marketing, and virtual assistance.

Experience

Work history, roles, and key accomplishments

Diction Teacher

Impeccable Accents & Consultation

Jan 2023 - Feb 2024 (1 year 1 month)

Provided one-on-one and group diction instruction, improved students' pronunciation and participation, and implemented behavior-modification strategies to boost classroom engagement.

Pronunciation Lesson planning Classroom Management Communication Curriculum Development

Grade 1 Teacher

Tots n Cots School

Jan 2022 - Dec 2023 (1 year 11 months)

Developed and delivered differentiated lesson plans, assessed student progress, and increased parent involvement through regular communication and workshops to support student achievement.

Elementary Education Lesson planning Assessments Classroom Management Community Engagement

Field Officer

Appserv Limited

Jan 2014 - Jan 2016 (2 years)

Conducted school registrations and payment collections, improved field operations efficiency, and coordinated community outreach to boost client satisfaction and project delivery.

Field Operations Registration Community Outreach Process Improvement Reporting Client Relations

Customer Service Expert

United Bank of Africa

Jan 2021 - Present (4 years 9 months)

Managed high-volume inbound and outbound calls, resolved complex customer complaints, and escalated issues to supervisors, improving customer satisfaction and retention.

Customer Service Escalation Management Email Support CRM Multitasking

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor of Education, Education

2022 -

Pursuing a Bachelor of Education degree at the University of Lagos with studies started in March 2022 and ongoing.

Federal College of Education (Technical), Akoka

Nigerian Certificate in Education, Technical Education

2016 - 2019

Completed the Nigerian Certificate in Education (Technical) focusing on teacher training and technical education methodologies from September 2016 to July 2019.