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Folashade Obafemi

@folashadeobafemi

Customer Service Officer at United Bank for Africa who handled banking enquiries, resolved complaints, and maintained accurate customer records.

Nigeria

Message

What I'm looking for

I'm seeking remote customer service, chat support, email support, or customer care work where I can deliver reliable, customer-focused support to an international team.

At United Bank for Africa (UBA), I responded to customer enquiries about banking services and procedures, investigated concerns within my responsibilities, and supported timely complaint resolution. I also updated customer information carefully and handled it in line with confidentiality and banking procedures.

At Ifeloju Model College, I supported office administration, document organisation, and record maintenance. I'm seeking remote customer service, chat support, email support, or customer care work with an international team.

Experience

Work history, roles, and key accomplishments

Administrative Officer

Ifeloju Model College

Jan 2021 - Jan 2025 (4 years)

Supported day-to-day office administration, document organisation, filing, and record maintenance. Assisted with enquiries and routine communication, directing requests to the appropriate person when needed.

Administrative Support Record keeping Filing Communication Skills Attention To Detail Microsoft Word Excel PowerPoint

Customer Service Officer

United Bank for Africa (UBA)

Jan 2007 - Jan 2020 (13 years)

Responded to customer enquiries and provided clear information about banking services and procedures. Resolved complaints, maintained accurate records, and handled confidential information in line with banking procedures.