Looking for a job

Angie Yeraldin Bermudez Ubaque

@angieyeraldinbermude

Customer service specialist at CYMETRIA GROUP S.A.S., supporting enrollment and user requests for high-tech courses including AI and cybersecurity.

Colombia

Message

At CYMETRIA GROUP S.A.S., I supported camp participants with enrollment, follow-up, and personalized guidance for courses in AI, digital marketing, and cybersecurity. I also handled user requests tied to strategic agreements with public and business organizations.

At GRUPO COS, serving Vanti - Gas Natural, I assisted users in person, managed and escalated PQRs, and used SAP and Microsoft Office to record updates. I also digitized and organized supporting documents.

At GSS, I assisted Vanti - Gas Natural users through chat with commercial procedures, billing questions, claims, and gas emergency reports. Earlier, I supported WOM Telecomunicaciones users at COMDATA and provided sales and after-sales service at EMERGIA.

Experience

Work history, roles, and key accomplishments

Agente de Call Center

CYMETRIA GROUP S.A.S.

Oct 2024 - Oct 2026 (2 years)

Provided personalized attention, enrollment, and support to campers in high-tech courses including AI, Digital Marketing, and Cybersecurity. Managed requirements and support for users linked to strategic agreements with the Mayor's Office of Medellin, Chamber of Commerce, and District Secretary of Economic Development.

Call Center Atención al Cliente Soporte A Usuarios Finales Digital Platforms Gestión De Requerimientos Trazabilidad Operational Metrics

Gestora de Experiencia

GRUPO COS

Mar 2024 - Sep 2024 (6 months)

Provided direct in-person user attention, offering immediate solutions at first contact. Managed PQRs and internal requests, digitized files, and used SAP and Microsoft Office for record keeping.

Atención al Cliente PQR Gestión Documental SAP Microsoft Office Digitalization

Asistente de Servicio al Cliente

GSS

Apr 2023 - Feb 2024 (10 months)

Provided comprehensive user support via written chat, handling multiple interactions simultaneously. Advised on commercial procedures, billing explanations, claims, and natural gas emergency reporting.

Text Chat Atención al Cliente Facturación Reclamos Soporte A Usuarios Finales

Asistente de Servicio al Cliente

COMDATA

Provided mobile phone user support for basic technical issues, commercial plans, billing, and retention. Registered and classified calls in internal information systems.

Soporte Técnico Facturación Retention Registro De Llamadas Sistemas internos

Asesora de Ventas y Servicios

EMERGIA

Conducted phone sales of insurance and financial service portfolios. Provided post-sale support, resolved coverage questions, and filed customer requests.

Ventas Telemarketing Seguros Financial Services Atención Posventa Gestión De Solicitudes