andres serrano
@andresserrano
Customer service and technical support professional with strong billing, sales, and empathy.
ColombiaWhat I'm looking for
I am an industrial engineering student with 4 years of experience in the area of customer service in different areas. I have performed functions in sales, billing, and technical support for different services and products, bringing strong energy, charisma, and empathy to every interaction.
In my roles at EMERGIA and Teleperformance, I handled customer service in billing and provided technical support for home and mobile services. I also contributed to sales of mobile services, combining problem-solving with a customer-first approach.
At IQOR and Onelink S.A, I expanded into detailed operational support: technical support for an app for delivery drivers, full contact with partners, invoice management, and record of payments, transfers and deposits. More recently, I’ve worked as a content moderator with GDPR data management, account recovery support, billing support, and moderation of inappropriate content, and I’ve also gained logistics experience through track and trace work.
Experience
Work history, roles, and key accomplishments
Seasonal Logistics Agent
Lynxus
Oct 2025 - Mar 2026 (5 months)
Worked as a seasonal logistics agent supporting track and trace activities for logistics operations.
Content Moderator (GDPR)
Onelink S.A
Apr 2024 - Sep 2025 (1 year 5 months)
Performed content moderation and GDPR-related data management. Provided chat support for account recovery, billing, technical issues, and live chat inquiries.
Customer Service Representative
IQOR
Sep 2023 - Feb 2024 (5 months)
Provided technical support for an app used by delivery drivers and supported partners with ongoing requests. Managed invoices and tracked payments, transfers, and deposits while reviewing errors or inconsistencies.
Supported customers with billing and provided technical support for mobile services. Sold mobile services to customers.
Customer Service Representative
Emergia Customer Care
Aug 2021 - May 2023 (1 year 9 months)
Provided customer service for billing and delivered technical support for home services. Handled customer inquiries to support services and products.
Education
Degrees, certifications, and relevant coursework
National University of Colombia
Industrial Engineering
2019 -
Industrial Engineering student at the National University of Colombia (active since 2019).
Cristóbal Colón
High School Diploma
2013 - 2018
Completed high school studies and earned a diploma (2013–2018).
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Interested in hiring andres?
You can contact andres and 90k+ other talented remote workers on Himalayas.
Message andresGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
