Open to opportunities

Angie Hanes

@angiehanes

Message

Customer service professional with sales and troubleshooting strengths that keep customers satisfied.

United States

Message

What I'm looking for

I’m looking for a role where I can use my customer service, troubleshooting, and sales skills daily—supporting customers, keeping accurate processes, and contributing to a clean, organized, safety-focused team.

I’m a customer service and sales professional with extensive experience handling billing questions and disputes, taking payments, and supporting customer troubleshooting. I’m comfortable adding or removing service features, making one sales attempt on each call, and delivering consistent service through every interaction.

Across retail and hospitality, I’ve owned day-to-day customer-facing tasks—answering phones, assisting guests, checking out outgoing guests, stocking and rotating product, and keeping work areas clean and organized. I also built relationships with customers while handling merchandising support like planograms, pricing, floor audits, and inventory organization.

I’ve also supported inside sales and account work by finding prospect leads online, making cold calls, and sending sales materials to retail businesses. Most recently, I worked as a Manufacturing Associate—following invoice instructions, operating equipment, packaging and documenting products for shipment, and maintaining safety and attention to detail.

Experience

Work history, roles, and key accomplishments

Manufacturing Associate

Chase Doors/Seneca

Jun 2024 - Sep 2024 (3 months)

Assembled strip doors by cutting and measuring components, melting/mounting hooks, and following invoice instructions. Packaged and documented shipments while using equipment safely and keeping the work area clean.

Strip Door Assembly Equipment Operation Measuring And Cutting Packaging Product documentation Hardware Counting Organization

Cashier

711 Franchise

Nov 2021 - May 2024 (2 years 6 months)

Handled cashier duties while maintaining store cleanliness and keeping food and coffee stocked and fresh. Supported daily operations including stocking coolers, mopping floors, and ensuring items were well organized.

Cash Handling Customer Service Stocking Store Cleanliness Time Management Organization

Retail Sales Associate

Bi-Mart

Jun 2019 - May 2021 (1 year 11 months)

Provided cashier and sales support while replenishing and rotating inventory across electronics and housewares. Assisted customers with troubleshooting, answered questions, supported merchandising standards, and maintained backstock and floor presentation.

Customer Service Cash Handling Replenishment Merchandising Troubleshooting Upselling

Sales Representative

The Original Source

Oct 2014 - Mar 2016 (1 year 5 months)

Sourced prospect leads online and conducted cold calls to retail businesses. Managed retail business accounts including invoicing, merchandising advice, and customer service support.

Cold Calling Lead Generation Retail Sales Account Management Invoicing Customer Service

Customer Service Representative

T-Mobile

Oct 2007 - Jun 2012 (4 years 8 months)

Handled billing questions and disputes, took payments, and set up payment arrangements. Answered account questions, adjusted service features, and performed troubleshooting during customer calls while making a sales attempt each call.

Customer Service Billing Disputes Payment Arrangement Account Management Troubleshooting

Front Desk Receptionist/Night Auditor

Best Western

Feb 2004 - Feb 2006 (2 years)

Managed front desk operations including answering phones, making reservation updates, issuing room keys, and checking out guests. Performed night rounds, handled guest requests, and assisted with washing/drying/folding towels and linens.

Front Desk Reception Reservations Management Customer Service Property Rounds