Anggie Jimenez

Led digital transformation of the People area, automating employee lifecycle with SQL and n8n. Implemented AI-powered virtual assistants and internal self-service portals, improving operational efficiency and internal request resolution.

Directed a team of 9 senior analysts, orchestrating complex transactional reconciliation with over 50 acquirers and payment gateways across 9 markets. Designed a cash position and flow forecasting model, and automated accounting reports using no-code tools, ensuring 100% data traceability and flawless external audits.

Designed and executed collection strategies for B2B accounts, recovering over $12 million in portfolio and accelerating cash conversion cycles. Led high-level negotiations with C-level executives of key accounts to structure financial agreements and redefine corporate credit policies.

Managed regional fund flow and settlement, implementing automations that reduced errors in refunds, chargebacks, and bank fee reconciliation.

Founded the global Payments CX vertical, uniting operations, product, and technology to identify and eliminate frictions in the payment journey, increasing approval rates.

Built robust SQL dashboards for antifraud monitoring and led a specialized tactical team of 20 agents, ensuring operational containment and high service quality during company expansion.

Resolved corporate escalations and complex claims, directly impacting churn rate and customer satisfaction metrics.

Formación enfocada en el análisis del comportamiento de consumo, estrategias de crecimiento de negocios y planeación comercial.